Primary KYC Specialist
The Primary KYC Specialist role involves managing the flow of incoming documents for user verification and manually processing KYC documentation. The specialist is responsible for reviewing results from third-party identity verification providers and making informed decisions regarding approval or escalation. This position requires a high level of attention to detail to detect fraudulent activity and ensure data accuracy while maintaining compliance with quality control standards and service level agreements.
- Manage the flow of incoming documents for primary user verification.
- Manually process KYC documentation, primarily for clients.
- Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required.
- Define the required set of documents for user verification.
- Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results.
- Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently.
- Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls.
- Ensure the completeness and accuracy of data provided by clients.
- Advise clients on missing KYC documents and verification requirements.
- Make decisions on the approval of clients' KYC documentation and third-party verification outcomes.
- Utilize various CRM systems and identity verification platforms effectively.
- Proficiency in English at an intermediate level or higher (required).
- Ability to process large volumes of data in a short period (required).
- Ability to work within a rotating shift schedule (required).
- Relevant previous experience in the field of customer care/customer onboarding/customer experience (required).
- Understanding of basic KYC and AML procedures (required).
- Exceptional attention to detail and accuracy (required).
- Ability to stay focused and productive while performing repetitive tasks (required).
- Strong sense of responsibility, punctuality, and self-discipline (required).
- Ability to work efficiently under pressure and consistently meet SLA targets (required).
- Health & Wellness Focus.
- Global Medical Coverage.
- Growth Opportunities.
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.).
- Performance-Driven Rewards.
- Dynamic Work Environment.
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.