VIP Customer Support Representative
This role is for a VIP Customer Support Representative who will provide personalised, high-quality support to VIP customers across multiple brands. The representative will act as the main point of contact for assigned high-value clients, building and maintaining strong, long-term relationships. The position requires working rotating shifts, including night shifts, weekends, and holidays, to ensure 24/7 availability. The representative will handle inquiries, issues, and escalations for different brands, adapting communication styles and service standards according to each brand’s guidelines. A deep knowledge of each brand’s products, services, and promotions is essential, along with flexibility with schedules and workload, and meeting KPIs related to response time, customer satisfaction, and retention.
- Provide personalised, high-quality support to VIP customers across multiple brands.
- Act as the main point of contact for assigned high-value clients.
- Build and maintain strong, long-term relationships.
- Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability.
- Handle inquiries, issues, and escalations for different brands within the company.
- Adapt communication style and service standards according to each brand’s guidelines.
- Maintain deep knowledge of each brand’s products, services, and promotions.
- Demonstrate flexibility with schedules and workload.
- Meet KPIs related to response time, customer satisfaction, and retention.
- At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role (required).
- English proficiency at B2+ level, both written and spoken (required).
- Spanish language skills at a conversational or professional level (required).
- Experience working in a fast-paced and KPI-driven environment (required).
- Previous experience using CRM systems or customer support tools is considered an advantage (nice-to-have).
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.