VIP Reactivation Manager
Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries. Perfect for those who aim to: Build and maintain strong relationships with high-value clients, ensuring exceptional customer experience and long-term loyalty; Conduct personalized promo calls to inform clients about exclusive offers, upcoming events, and tailored promotions; Proactively engage with VIP clients, addressing their needs, preferences, and concerns to enhance satisfaction and retention; Identify opportunities to introduce new products, services, or promotions that align with the client’s interests; Work closely with marketing, customer support, and product teams to ensure VIP clients receive a seamless and premium experience; Track client interactions, feedback, and engagement levels, providing insights for continuous improvement.
- Build and maintain strong relationships with high-value clients, ensuring exceptional customer experience and long-term loyalty
- Conduct personalized promo calls to inform clients about exclusive offers, upcoming events, and tailored promotions
- Proactively engage with VIP clients, addressing their needs, preferences, and concerns to enhance satisfaction and retention
- Identify opportunities to introduce new products, services, or promotions that align with the client’s interests
- Work closely with marketing, customer support, and product teams to ensure VIP clients receive a seamless and premium experience
- Track client interactions, feedback, and engagement levels, providing insights for continuous improvement
- Proven experience in VIP account management, sales, or customer relations (preferably in gaming, fintech, hospitality, or similar industries)
- Strong communication and persuasive skills with the ability to build trust and rapport with clients
- Experience in gambling is strong plus
- Experience with CRM tools and data-driven decision-making is a plus
- Thoroughness, attention to detail
- Strong communication skills
- Ability to work in a fast-paced, target-driven environment
- Self-organization and proactiveness
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion. We Are Opportunities Unlockers. Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive. Grow. Win. Repeat.