Safer Gambling Analyst (Danish-speaking)
As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation.
- Analyse risk-scoring reports to identify potential addictive behaviour
- contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
- Monitor escalated player registrations to prevent and avoid underage gambling
- Monitor escalated self-excluded players to assess risk and refund, eligible players
- Monitor and review follow-up case report on a daily, weekly, and monthly basis
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
- Adopt a solution-focused approach to assist vulnerable players
- Recommend changes and/or amendments to Safer Gambling operational activities and processes
- Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required
- native or fluent Danish speaker who can also speak and write English fluently (required)
- Ability to listen effectively and understand others, empathy (required)
- Willingness to learn and grow in a fast paced environment (required)
- Positive mindset and a flexible approach (required)
- Team spirit with passion to help others (required)
- Ability to analyse information with excellent attention to detail (required)
- Experience working with MS Office (required)
- previous experience or knowledge about iGaming (nice-to-have)
- Private health insurance
- Wellness allowance – up to €300 per year
- Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen
- Birthday leave
- Company and team-building events
- Relocation package to Malta , including flight and two weeks of accommodation
- Performance bonus - up to 10% of base salary paid quarterly
We were born in 2011, founded by a group of passionate entrepreneurs with a vision to revolutionize the iGaming industry. What began as a bold idea has grown into Immense Group, a global leader offering over 13,000 games. Our journey is fueled by innovation, passion, and the extraordinary people who make it all possible. As we continue to grow and shape the future of iGaming, we remain committed to setting new standards, creating memorable experiences, and building on our legacy of excellence. We are Immense – one passion, infinite possibilities.