Director of Product - Engagement and Retention
Description
Lead the product management of Kambi’s player and operator experience — how players discover, experience and stay engaged with our partners’ sportsbooks, and how operators market, differentiate and grow using our platform. This role drives partner growth through deep understanding of what creates player activity and operator profitability.
Product direction, prioritisation and outcomes across the full player journey and operator experience — from core betting flows and sports experiences through promotions, dynamic on-demand experiences, operator tooling, content ecosystem and retail.
Responsibilities
- Shape the on-demand experience roadmap — guide capabilities through the on-demand journey with the long-term partner value lens, from first on-demand experiences through to dynamic experiences as a product category.
- Define and communicate the value of what we build — articulate why our product choices create partner growth, making every commercial conversation stronger.
- Responsibility for design quality, user research and evidence-based product decisions. Product direction must be grounded in real insight — player behaviour data, partner feedback, experimentation — not gut feel.
- Own the insight loop: what did we ship, what did we learn, what do we do next.
- Drive experimentation culture across the team.
- Embrace and drive AI as a core tool for how we do product management — from research and insight generation to prototyping, analysis and decision-making. Quickly mastering AI-driven ways of working is essential to the pace and quality we need.
- Work closely with commercial and marketing to align product plans, commercial narrative and external communications. The story we tell partners must be grounded in what we’re building — and what we build should be informed by what resonates commercially.
- Ensure product milestones translate into commercial momentum.
- Primary product stakeholder for front-end teams.
- Shared stakeholder for platform with our other product unit, Managed Trading Services.
- Together with the Managed Trading Services unit, ensure trading capability evolution supports the experience roadmap — particularly on-demand and promotional mechanics.
Requirements
- A strong product leader with genuine commercial instinct. (required)
- Credible with operators about their business, comfortable with data, able to hold their own in capability discussions with engineering leaders. (required)
- Energised by turning a complex B2B sportsbook into something that demonstrably grows partner businesses. (required)
- Experience in sports betting from both B2B and from the operator’s side is strongly preferred. (preferred)