Back Office Manager
Aleda, a subsidiary of the FDJ UNITED Group since 2022, is a key player in the sector of secure electronic transactions and innovative payment systems, strengthening the Group's ambition to become the leading proximity collection and payment network in France. ALEDA has been supporting merchants for over 30 years by offering them a wide range of solutions covering all the needs of local businesses (cash register systems and software, POS terminals, secure platforms, etc.) to distribute financial products and services to the end consumer (mobile telephony, electronic money, money transfer, etc.). Each employee works daily "on the side of the merchants" by imagining ever more efficient and innovative solutions. This commitment is based on strong values (Trust, Commitment, Respect, and Integrity) which form its DNA. In a context of growth and transformation, we are recruiting a Back Office Manager – M/F on a permanent contract, reporting to the Customer Department. You will manage customer back-office activities in a B2B CHR and BTP environment, while playing a key role in process transformation and continuous performance improvement. You will supervise teams in a context of modernization of tools, methods, and ways of working. You will work in close collaboration with the sales, sales administration, and finance teams, as well as external partners within our Merchant Services Business Unit.
- Lead and manage internal and external back-office teams with a goal of sustainable performance,
- Develop skills and ensure the alignment of resources with business needs,
- Monitor and analyze key indicators (DSO, aging balance, unpaid accounts, customer outstanding balances),
- Ensure business continuity and propose optimizations.
- Contribute to the definition and evolution of credit policy,
- Manage billing for part of the activities,
- Supervise customer account monitoring and secure collections,
- Define and manage the collection strategy, in conjunction with the Finance and Sales teams,
- Manage outstanding balances, disputes, and litigation files,
- Evaluate customer solvency and secure commercial commitments.
- Identify and manage process improvement areas (reliability, efficiency, fluidity, user satisfaction),
- Lead cross-functional transformation projects (ERP, automation, digitalization, reporting),
- Deploy operational excellence initiatives (simplification, standardization),
- Support teams in adopting new tools and ways of working,
- Participate in Product, Sales, and cross-functional committees to implement the strategy.
- Higher education in accounting, finance, or management (Bachelor's to Master's degree).
- At least 5 years of experience in customer accounting, debt collection, or credit management, with a strong transformation dimension.
- Proven experience in team management, ideally in a multi-site context.
- Solid understanding of customer credit issues and financial risk prevention.
- Ability to manage multiple projects simultaneously and rally people around change.
- Good command of accounting tools, associated regulations, and ERP environments (CEGID, Odoo appreciated).
- Your added bonus: experience in complex B2B environments or in organizational transformation.
- Meal vouchers with Swile card,
- Comprehensive family health insurance,
- Partial remote work,
- Time Savings Account (CET),
- Company Savings Plan.