Senior Commercial Account Manager

We are on the look out for a Senior Commerical Account Manager to join our team! The Senior Commercial Account Manager should have a deep understanding of iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. Reporting into the Senior Director of Commercial and sitting within the Light & Wonder Commercial team (Sales and Account Management), this role is critical for Light & Wonder iGaming to effectively manage, support and grow its business with its key customers.

• Deliver client revenues in line with company forecasts.
• Build and manage close relationships with the allocated Light & Wonder (L&W) clients. These clients will be based across EMEA and may have support teams located in other Countries.
• Manage multiple clients in a professional and organized manner.
• Complete regular client review meetings.
• Create and manage backlogs of client requirements.
• Keep clients up to date with L&W documentation.
• Ensure clients are taking maximum advantage of the L&W portfolio which includes proprietary content and aggregated partner studios (SPARK & POWER).
• Optimize L&W games launch cadence, priority, and placement on client sites.
• Collaborate with external and internal marketing teams to deliver marketing materials and digital assets.
• Work to get premium onsite positioning of L&W games and new games released quickly on clients’ sites.
• Be able to lead QBR presentations with customers and present with gravitas.
• Establish trust and relationships with key client influencers and decision makers.
• Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions etc.
• Up-sell the existing clients for new products and premium offerings.
• Work with them to broaden the L&W product footprint within their business.
• Liaise with the L&W Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features.
• Driving the business strategy with impressive results
• Mastering LnW internal protocols and operating with high levels of efficiency within the role, coaching and supporting new team members

• University degree in Commerce or Business Administration or equivalent relevant experience. (required)
• A minimum of 5 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector. (required)
• Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targets. (required)
• A record of developing strong working relationships with executives, peers, and associates. (required)
• Experience within the iGaming industry and commercial space is preferred. (preferred)
• Excellent communication skills. (required)
• Ability to work independently, and possess strong organizational and time management skills. (required)
• Proven competence in negotiating. (required)
• Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms. (required)
• Tech savvy and customer service oriented. (required)
• Professional, resourceful, patient, and tactful in handling customer inquiries and negotiations. (required)
• Enthusiasm and leadership. (required)
• A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment. (required)
• Proficient in MS Office (Word, Excel and PowerPoint). (required)
• Experience drafting proposals and presenting in front of clients is ideal. (preferred)

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace.
• The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow.
• Exciting projects with opportunities for creating positive change to our game engineering ecosystem.
• A stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.