Vice-President Global Systems Strategy & Sales
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Light & Wonder is a global gaming and technology company operating across land-based, digital, and social gaming markets. Within the Gaming business, the Global Systems organization provides mission-critical casino management and operations technology that enables casino operators to manage their floors, players, revenue, loyalty programs, reporting, and operational performance in real time. The Systems portfolio includes enterprise-grade software platforms, integrated hardware, table and systems integration, and ongoing support and services that help customers operate more efficiently, securely, and strategically.
- Develop and execute a global commercial strategy for the Systems business across key regions, including North America, EMEA, Asia-Pacific, and Australia/New Zealand.
- Deliver revenue, bookings, margin, pipeline, market share, customer retention, renewal, and wallet-share objectives.
- Translate enterprise and Gaming business priorities into clear regional, customer, and segment-level commercial plans.
- Establish a consistent global commercial operating rhythm, including forecast discipline, pipeline inspection, deal governance, account planning, and performance management.
- Build a stronger linkage between commercial priorities, product roadmap decisions, customer implementation needs, and financial targets.
- Identify new market, customer, and solution opportunities that expand the reach and value of the Systems portfolio.
- Lead, coach, and develop a high-performing global sales organization.
- Set clear goals, expectations, accountability mechanisms, and performance standards across the commercial team.
- Build a culture of customer obsession, commercial intensity, collaboration, urgency, ownership, and accountability.
- Strengthen the sales leadership bench through coaching, talent assessment, succession planning, and selective external hiring.
- Upgrade sales capabilities in consultative selling, value-based selling, enterprise account management, executive influence, negotiation, and complex deal execution.
- Ensure the sales organization has the right structure, incentives, processes, and capabilities to deliver sustained profitable growth.
- Serve as an executive sponsor for the most strategic Systems customers globally.
- Build trusted relationships with senior customer executives and decision-makers.
- Partner with customers to understand their business challenges, operational priorities, technology needs, and growth objectives.
- Position Light & Wonder as a strategic partner capable of helping customers improve operational performance, strengthen player engagement, optimize casino floor performance, and unlock value through technology.
- Strengthen customer confidence by ensuring clear communication, reliable execution, and strong partnership across sales, services, product, and support.
- Use customer insights to shape commercial priorities, product direction, roadmap tradeoffs, and future solution opportunities.
- Partner closely with Product, Technology, Finance, Operations, Services, Customer Success, Marketing, and regional leadership.
- Bring the voice of the customer and market insights into product strategy, roadmap prioritization, pricing, packaging, and commercial planning.
- Align go-to-market strategy with product readiness, implementation capacity, service delivery, and customer success capabilities.
- Collaborate with Finance to improve revenue forecasting, margin visibility, pricing discipline, commercial investment decisions, and deal economics.
- Partner with Services and Customer Success to improve implementation quality, adoption, renewal performance, and post-sale customer value.
- Help create a stronger end-to-end operating model that connects selling, delivery, support, adoption, and expansion.
- Introduce best-in-class enterprise technology sales processes, tools, metrics, and operating cadences.
- Improve pipeline quality, forecast reliability, deal qualification, account segmentation, and customer coverage.
- Lead the shift toward solution-based and value-based selling.
- Develop a more disciplined approach to strategic account management, customer prioritization, executive sponsorship, and opportunity conversion.
- Support margin enhancement by improving pricing discipline, deal structure, commercial terms, and focus on profitable growth.
- Use data, analytics, and customer insights to improve commercial decision-making and resource allocation.
- Deliver global revenue, bookings, margin, pipeline, and customer growth targets.
- Build and execute a clear global commercial strategy aligned to Systems business priorities.
- Improve forecast discipline, pipeline quality, deal governance, and commercial operating cadence.
- Strengthen executive-level customer engagement and strategic account planning.
- Improve collaboration between Sales, Product, Technology, Finance, Services, and Customer Success.
- Translate the Systems product roadmap into new installations, upgrades, renewals, and expansion opportunities.
- Build a stronger global sales leadership bench and upgrade commercial capabilities.
- Drive sustained profitable growth through stronger customer focus, commercial rigor, and operational discipline.
Light & Wonder, Inc. is a leading cross-platform gaming company headquartered in Las Vegas, Nevada. Formerly known as Scientific Games, it rebranded in 2022 after divesting its lottery and sports-betting businesses to focus on gaming. The company operates across three segments — Gaming (slot machines, table games and casino systems under brands such as Bally, WMS and Shuffle Master), SciPlay (social casino games) and iGaming (online casino content). Listed in both the US and Australia, it supplies content and systems to casinos and online operators worldwide.