Front End Digital Customer Care Operator
Description
We are looking for a profile to be hired on a fixed-term contract within our Front end Digital Customer Care department, focusing on managing operational processes for Level 1 (Front Office) customer support.
Responsibilities
- First-level inbound support: voice, chat, email
- Ticket management
- Support for complaint handling
- Suspension, reactivation, and closure of gaming accounts
- Responsible Gaming: reporting to the designated team
- Bonus disbursement
- Sending mass emails to customers
Requirements
- Availability to work evening and holiday shifts
- Good knowledge and experience in using the Office suite
- Ability to work in a team
- Proactivity
- Management and organizational skills
- Good communication skills
Benefits
- Fixed-term contract and hybrid work opportunities
- Company laptop
- Continuous training on hard and soft skills
- Gross annual salary commensurate with experience