VIP Support
Translated from Italian
Description
BetFlag VIP Support The Digital & Betting Directorate, within the "Customer Service" organisational structure, the VIP Support organisational unit of the "BetFlag" Group Company, is looking for new profiles to join the team. Below is the Job Description for the role:
Responsibilities
- Manage a portfolio of VIP clients in a dedicated manner, developing ongoing and valuable relationships through a proactive and customer-oriented approach
- Oversee various contact channels (telephone, email, chat) ensuring timeliness and quality of service
- Understand the needs and behaviours of the clientele, contributing to the definition of engagement, loyalty, and enhancement initiatives consistent with the client's profile
- Collaborate with other company areas involved in VIP client management, fostering coordination of initiatives and information sharing
- Manage operational requests and more complex cases, coordinating with the relevant departments until their complete resolution
- Monitor the evolution of the assigned client portfolio, contributing to the identification of loyalty and relationship development opportunities
Requirements
- Strong customer orientation and advanced relational and communication skills (required)
- Knowledge of the gaming sector and Responsible Gaming principles (required)
- Good knowledge of CRM tools and the company's main operational platforms is a preferential qualification (preferred)
- Ability to manage personalised relationships with clients, ensuring autonomy, timeliness, and effectiveness in resolving requests (required)
- Aptitude for collaboration with various company functions, fostering operational coordination and information sharing (required)
- Organisational skills, problem-solving, and stress management (required)