Operations Support Engineer

The Operations Support Engineer role focuses on supporting, debugging, and improving the functionality and performance of applications and systems running on high availability production environments. As an Operations Support Engineer with us, you’ll have exposure to these systems and more, as you take our products and your career to the next level.

• Owning and investigating a wide variety of production issues at both an application and database level.
• Producing robust, well-written solutions for production issues.
• Effectively communicating investigation status to the customer.
• Deploying fixes to production environments.
• Escalating issues to senior team members when appropriate to ensure effective resolution.
• Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Participate in a rota that includes working on weekends and bank holidays.

• A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university (required).
• 2-3 years of experience in an application support role, with a proven record of technical investigation and creating solutions to problems (required).
• 2-3 years of hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries (required).
• Strong fundamental programming skills (data structures, algorithms) (required).
• Good analytical and problem-solving skills (required).
• Excellent communication skills, both written and spoken (required).
• An ability to learn new technologies quickly, work independently, manage workload and escalate in a timely manner (required).
• Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and bash shell commands (nice-to-have).
• Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.) (nice-to-have).
• Experience with LAMP stack (Linux, Apache, MySQL, PHP) (nice-to-have).
• Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and Internet protocols (XML, HTTP, TCP/IP) (nice-to-have).
• Experience using version control systems (GIT, Subversion, CVS) (nice-to-have).
• Adequate knowledge of scripting languages (e.g. Perl, Python, JavaScript) (nice-to-have).
• Familiarity with the Jira ticketing system (nice-to-have).

• We have a collaborative hybrid office environment with our team members in our Athens office at least 2 days per week.
• Attractive benefits, an open and supportive environment as well as a modern and exciting workplace.
• The opportunity to interact with global teams on a regular basis as you and our business continues to develop and grow.
• Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
• Enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career.