Ad Operations Specialist

This role involves providing operational support for advertising accounts across Meta and Google platforms. You will be responsible for managing these accounts throughout their lifecycle, monitoring their status, spending limits, and ensuring overall operational stability. A key aspect of the role is serving as the primary operational point of contact for clients, assisting them with account-related requests, troubleshooting, and ensuring smooth communication between clients, providers, and internal teams. You will also coordinate with advertising account providers to ensure stable account supply and fast issue resolution. Additionally, you will maintain accurate records of account activity, support internal reporting, and contribute to the optimization of internal processes related to account management and client operations. Collaboration with various internal departments and external partners is essential to support advertising account operations and client infrastructure.

• Manage and support advertising accounts across Meta and Google platforms throughout their full lifecycle.
• Monitor account statuses, spending limits, restrictions, bans, replacements, and overall operational stability.
• Coordinate account issuance, maintain account availability for clients, and ensure the timely resolution of infrastructure-related issues affecting advertising activity.
• Serve as the primary operational point of contact for clients.
• Support clients with account-related requests, top-ups, replacements, account availability, troubleshooting, and day-to-day operational matters.
• Ensure smooth communication between clients, providers, and internal teams while maintaining a high level of service and responsiveness.
• Coordinate with advertising account providers regarding account allocation, replacements, limits, account quality, operational incidents, and ongoing maintenance.
• Build and maintain effective provider relationships to ensure stable account supply, fast issue resolution, and continuity of client operations.
• Maintain accurate records related to advertising account activity, including top-ups, balances, spending activity, withdrawals, and account utilization.
• Support internal reporting processes and ensure data accuracy across spreadsheets, dashboards, tracking systems, and operational financial records.
• Provide operational support related to media buying workflows and advertising infrastructure.
• Assist clients and internal teams with account-related questions, platform restrictions, operational risks, account health, and advertising execution processes across Meta and Google ecosystems.
• Identify operational inefficiencies and contribute to the development of scalable internal processes related to advertising account management, provider coordination, reporting systems, and client operations.
• Participate in ongoing improvements of operational workflows and infrastructure.
• Work closely with Business Development, Operations, Finance, Product, Support, and external partners on matters related to advertising account operations and client infrastructure.
• Coordinate operational initiatives, resolve cross-functional issues, and support continuous improvements across teams.

• Experience in Media Buying, Ad Operations, Account Management, or a related operational role within the digital advertising industry.
• Understanding of Meta Ads and Google Ads ecosystems and their operational workflows.
• Understanding of the advertising account lifecycle, including account limits, restrictions, bans, replacements, account health, and risk management.
• Ability to work confidently with spreadsheets, operational data, and reporting systems.
• Ability to manage multiple operational tasks and priorities in a fast-paced environment.
• Strong attention to detail and a high level of accuracy when handling account-related and financial data.
• Basic understanding of advertising infrastructure and campaign launch processes.
• Strong problem-solving skills and a proactive approach to operational challenges.
• Experience working with Agency Accounts.
• Experience working within Media Buying teams.
• Experience interacting with advertising account providers.
• Understanding of account farming processes and supporting infrastructure.
• Knowledge of Meta and Google platform policies, restrictions, and anti-fraud systems.
• Experience working with CRM systems, dashboards, tracking tools, and reporting platforms.
• Understanding of top-up processes, billing, spend tracking, and account management workflows.
• Strong communication and interpersonal skills.
• Ability to build and maintain professional relationships with clients, partners, and internal stakeholders.
• Ability to remain calm and effective under pressure.
• Strong organisational and time-management skills.
• Proactive mindset with a willingness to take ownership of tasks and responsibilities.
• High level of accountability, reliability, and attention to detail.
• Ability to work collaboratively across multiple teams and functions.
• Ability to identify problems, prioritise solutions, and drive operational improvements.

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate health insurance program for your well-being.
• Referral program — enjoy cooperation with your colleagues and get the bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialised global conferences.
• Rewards program for mentoring and coaching colleagues.
• Free internal English courses.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays.
• Corporate events, team buildings.

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions, and innovative products for the iGaming industry.

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