Community Manager
Manage communities on Telegram / Instagram and other social platforms, adapting communication to Casino audiences, local context, and brand TOV; Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios; Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support / product / CRM / retention teams; Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics; Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs; Own regular reporting and KPI analytics: Active Chatters, ER, UGC Share, CTR, sentiment, growth, response quality; Test hypotheses, evaluate mechanic performance, compare results over time, and propose improvements; Track competitors and adapt best-performing community mechanics to the relevant vertical; Participate in setup and usage of automation tools, bots, CRM systems, and dashboards in collaboration with cross-functional teams.
- Manage communities on Telegram / Instagram and other social platforms, adapting communication to Casino audiences, local context, and brand TOV
- Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios
- Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support / product / CRM / retention teams
- Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics
- Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs
- Own regular reporting and KPI analytics: Active Chatters, ER, UGC Share, CTR, sentiment, growth, response quality
- Test hypotheses, evaluate mechanic performance, compare results over time, and propose improvements
- Track competitors and adapt best-performing community mechanics to the relevant vertical
- Participate in setup and usage of automation tools, bots, CRM systems, and dashboards in collaboration with cross-functional teams.
- Experience in the Casino industry and understanding of audience behavior patterns within this vertical
- 2+ years of experience as a Community Manager / SMM Manager with a focus on Telegram, Instagram, and Discord
- 1+ year of experience in iGaming / Gambling / Betting
- Подтвержденные кейсы вовлекающих механик, коммуникационных кампаний и роста community метрик, Retention
- Сильные коммуникационные навыки и развитый эмоциональный интеллект: умение работать с разными настроениями аудитории, де эскалировать негатив и сохранять живой TOV
- Понимание аналитики социальных каналов: ER, CTR, DAU / WAU / MAU, Active Chatters, UGC Share, sentiment, growth
- Опыт работы с автоматизацией и инструментами community / SMM: чат-боты, CRM-инструменты, системы трекинга, dashboard-подход
- Проактивность, самостоятельность, ownership подход и умение вести несколько задач параллельно
- Portfolio with case studies demonstrating growth in engagement, community quality, or retention metrics
- Hands-on experience with ManyChat / Make / Zapier, Telegram Bots, Meta Business, WhatsApp Business, ClickUp, Tableau, etc.
- Experience building chat rules, anti-spam logic, crisis communication scripts, and incident escalation workflows
- Basic content production skills: creating briefs for designers, understanding short-form video content, and visual presentation of community mechanics
- Empathy and emotional intelligence
- Communication and facilitation skills
- Conflict management
- Organizational and time management skills
- Flexibility and adaptability
- An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
- Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Corporate health insurance program for your well-being
- Referral program enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- Yoga classes to help you stay active and energized
- In-house Travel Service
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
- Corporate events, team buildings
PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions, and innovative products for the iGaming industry.