Process Automation Engineer
The Process Automation Engineer will design, build, and maintain internal automation tools and solutions, providing automation as a service to internal teams. This involves analysing business and technical processes to identify automation opportunities with measurable impact. The role requires designing scalable and reliable automation architectures, ensuring performance, fault tolerance, maintainability, and ease of extension. The engineer will develop and support automated workflows using no/low-code platforms (e.g. n8n, Make) and custom code where required. Building internal software and tooling solutions for teams is also a key responsibility, owning the full lifecycle from idea and requirements to implementation, rollout, and support. Applying AI-assisted and AI-driven approaches (e.g. LLMs, AI coding tools, automation with AI agents) to accelerate development and improve solution quality is expected. Collaboration with engineering, product, operations, and business teams is essential to design solutions that fit real operational needs. The role also involves acting as a technical and process consultant for teams, advising on automation design, best practices, and optimal tool usage. Ensuring automation solutions are properly documented, observable, and supportable, including monitoring, logging, and failure handling, is crucial. Continuous improvement of existing automations and internal tools based on feedback, usage data, and changing business requirements is also part of the role. Establishing and evolving standards, guidelines, and best practices for internal automation and AI-assisted development, and driving adoption of automation solutions across teams, supporting onboarding, knowledge sharing, and change management are key objectives.
- Design, build, and maintain internal automation tools and solutions, providing automation as a service to internal teams.
- Analyze business and technical processes to identify automation opportunities with measurable impact.
- Design scalable and reliable automation architectures, ensuring performance, fault tolerance, maintainability, and ease of extension.
- Develop and support automated workflows using no/low-code platforms (e.g. n8n, Make) and custom code where required.
- Build internal software and tooling solutions for teams, owning the full lifecycle from idea and requirements to implementation, rollout, and support.
- Apply AI-assisted and AI-driven approaches (e.g. LLMs, AI coding tools, automation with AI agents) to accelerate development and improve solution quality.
- Collaborate closely with engineering, product, operations, and business teams to design solutions that fit real operational needs.
- Act as a technical and process consultant for teams, advising on automation design, best practices, and optimal tool usage.
- Ensure automation solutions are properly documented, observable, and supportable, including monitoring, logging, and failure handling.
- Continuously improve existing automations and internal tools based on feedback, usage data, and changing business requirements.
- Establish and evolve standards, guidelines, and best practices for internal automation and AI-assisted development.
- Drive adoption of automation solutions across teams, supporting onboarding, knowledge sharing, and change management.
- 2+ years of experience in process management, operations, project or product management within a technology-driven or fast-paced environment. (required)
- Proven track record in process design, implementation, and optimization across cross-functional teams. (required)
- Strong understanding of the IT product lifecycle, from idea and discovery to implementation, release, and iteration. (required)
- Solid understanding of technical fundamentals, including system architecture basics, databases, data models, integrations, APIs, and system dependencies. (required)
- Experience working closely with engineering, product, QA, operations, and business stakeholders. (required)
- Hands-on experience with change management and organizational or operational transformation initiatives. (required)
- Practical experience with process automation, including no/low-code tools (e.g. n8n, Make) and/or scripting or custom code. (required)
- Strong knowledge of at least one process or delivery methodology (Agile, Kanban, Lean, BPMN); ability to apply frameworks pragmatically rather than dogmatically. (required)
- Data-driven mindset with experience defining KPIs, tracking performance, and using insights to drive decisions. (required)
- High level of autonomy and ownership: ability to independently identify problems, remove blockers, research solutions, and learn new tools or technologies. (required)
- Strong appreciation for documentation, with a structured approach to creating, maintaining, and evolving process and system documentation. (required)
- Excellent communication and stakeholder management skills, able to clearly explain the purpose and impact of process or product changes. (required)
- Good English proficiency (written and spoken), sufficient for professional communication and documentation. (required)
- Practical experience using Cursor or other AI-assisted development environments. (required)
- Presence of implemented solutions or projects (automations, internal tools, integrations, process improvements, prototypes, or production systems). (required)
- Experience applying AI-driven solutions to improve, automate, or optimize business or technical processes. (required)
- Background in iGaming, fintech, or other complex, high-load IT environments. (required)
- Strategic thinking and systems mindset, understanding how processes and products interconnect across domains. (required)
- Change leadership, with the ability to drive and support adoption across teams. (required)
- Stakeholder management, building trust and aligning diverse expectations. (required)
- Strong analytical and critical thinking, quickly identifying root causes and proposing practical solutions. (required)
- Adaptability and resilience, thriving in fast-changing and ambiguous environments. (required)
- Clear and structured communication, able to explain complex ideas to both technical and non-technical audiences. (required)
- Facilitation and collaboration skills, enabling productive discussions and joint problem-solving. (required)
- Curiosity and continuous learning, actively exploring new tools, approaches, and AI-driven improvements. (required)
- An exciting and challenging job in a fast-growing business group.
- Opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
- Beautiful offices in Warsaw, Limassol, Yerevan with the option to work remotely or on-site.
- Modern corporate equipment based on macOS or Windows and additional equipment provided.
- Paid vacations, sick leave, personal events days, and days off.
- Referral program with bonuses.
- Educational programs including regular internal training sessions, compensation for external education, and attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities including an online platform for employees with quests, gamification, presents, news, and RedCore clubs for movie, book, and pet lovers.
- Company events and team buildings.
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.