Team Leader (VoIP)
Description
This role is for a Team Leader focused on VoIP technologies. The position involves leading a team, ensuring the stable operation and development of VoIP infrastructure, and improving automation processes. The Team Leader will be responsible for project delivery, team motivation, and removing impediments to smooth team operations.
Responsibilities
- Development, support, and maintenance of the VoIP infrastructure
- Planning and expansion of VoIP infrastructure
- Ensuring stable operation of VoIP infrastructure and other systems(CRM, etc)
- Improving current and implementing new VoIP infrastructure automation processes
- Active involvement in the development of speech recognition systems and automated customer calling systems
- Ensuring the timely and successful delivery of relevant projects
- Leading and motivating VoIP team
- Set and monitor the team’s goal
- Removing technical and organizational impediments to ensure smooth team delivery
- Ensuring that the Team adheres to the company’s practices, rules, and procedures
- Troubleshooting and proactive prevention of VoIP infrastructure incidents
Requirements
- At least 2 years of managing a team of 4+ people (required)
- Strong leadership and communication skills (required)
- Flexible mindset, business goals orientation (required)
- Ability to effectively organize the process in stressful situations (required)
- Ability to utilize delivery metrics to improve team predictability and efficiency (required)
- Experience in driving architectural discussions and ensuring high standards of the product being developed (required)
- At least 5 years of background working with Asterisk (required)
- Expert-level Dial-Plan coding (required)
- Deep integration experience with AMI/ARI (required)
- Practical knowledge of Asterisk Realtime Architecture (ARA) (required)
- Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols (required)
- Expert knowledge of the SIP protocol, purpose, and sequence of packets, and ability to debug it (required)
- Proficiency in querying and optimizing MySQL/PostgreSQL databases (required)
- Experience in designing scalable and high-availability VoIP architectures (required)
- Experience with VoIP monitoring and alerting (Homer, Prometheus) (required)
- Infrastructure as Code (IaC): Solid experience with Ansible, Terraform to automate Asterisk deployment and configuration management (required)
- Strong experience with Linux systems (CentOS/Debian) (required)
- Deep understanding of network features, specifically NAT traversal, Firewalls, and QoS (required)
- Experience with Bash/Python/PHP/Perl scripting (required)
- Experience in creating reports for contact center analytics (preferred)
- Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.) (preferred)
- Participation in the development of automatic dialing systems (preferred)
Benefits
- An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
- Beautiful offices in Warsaw, Limassol, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- Free internal English courses
- In-house Travel Service
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
- Company events, team buildings
About Pin-Up Global
PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions, and innovative products for the iGaming industry.