AI Delivery & Operations Manager

This is not just another delivery role - it’s an opportunity to shape how AI is delivered at scale across Playtech. We’re looking for an AI Delivery & Operations Manager who can bring structure to fast-paced environments, simplify complexity, and keep a highly technical team aligned and focused. If you’re motivated by delivery, operations, and tangible impact, this role offers a strong platform to contribute.

• Running agile delivery cadences for the Central AI team, sprint planning, stand-ups, retrospectives, and dependency management.
• Owning backlog planning, ticket management, and assignment, and end-to-end delivery tracking across the team.
• Defining and delivering documentation processes for the Central AI team and for business units consuming the platform.
• Leading short, medium, and long-term planning, prioritisation, and reporting for the team.
• Delivering projects – both fully within the AI Team, but more often including stakeholders and resources from across all Playtech Business Units
• Owning monitoring and alerting, incident and problem management, post-mortems, and corrective-action tracking for the Central AI Platform.
• Hands on management when incidents arise, and building a culture of safe and compliant AI operations in the AI team and across Playtech.
• Defining and implementing the processes that enable other Playtech teams to adopt the AI platform safely and at scale, while maximising self-service and innovation.
• Working closely with Security, Privacy, Service Ops, and business-unit teams to define and implement shared processes.
• Owning audit documentation, process execution, and evidence management across relevant frameworks, including ISO 27001, Financial ITGCs, and emerging AI standards such as ISO 42001 and the EU AI Act.
• Driving governance and compliance practices that keep the team and platform operating to the highest standards.
• Championing AI-first ways of working within the team: wherever possible, automate delivery, operations, and audit workflows using the AI tools and platform you help govern.
• Helping set the standard for AI adoption across Playtech by proving and refining capabilities internally before rolling them out to other business units.
• Managing members of the Central AI team, depending on your experience and interests.

• Bring proven Agile delivery management experience in a technical engineering environment. (required)
• Have a solid background in platform operations — monitoring, incident response, problem management, and SRE-style practices. (required)
• Have demonstrable experience handling audit and compliance evidence (ISO 27001, ITGCs, or directly comparable frameworks). (required)
• Are comfortable working cross-functionally with various stakeholders, such as Playtech Product Units, Security, Compliance, Privacy, Legal, Service Ops, etc teams. (required)
• Have genuine knowledge of and enthusiasm for AI systems and solutions. (required)
• Can get hands-on with AI tools and build your own workflows. (required)
• Experience with AI or cloud platforms, particularly GCP AI / Vertex AI. (nice-to-have)
• Exposure to platform onboarding and self-service operating models. (nice-to-have)
• Experience automating delivery and operations workflows using AI tooling. (nice-to-have)

• Hybrid working style – work in our modern and comfortable office as well as work from home office.
• Neat benefits & bonus package.