AI Delivery & Operations Manager
This is not just another delivery role - it is an opportunity to shape how AI is delivered at scale across Playtech. Playtech is looking for an AI Delivery & Operations Manager who can bring structure to fast-paced environments, simplify complexity, and keep a highly technical team aligned and focused. If you are motivated by delivery, operations, and tangible impact, this role offers a strong platform to contribute.
The successful candidate will be responsible for agile delivery management, platform operations, and governance, audit & compliance. They will also drive AI-first ways of working and have the opportunity to take on people leadership responsibilities.
- Running agile delivery cadences for the Central AI team, including sprint planning, stand-ups, retrospectives, and dependency management.
- Owning backlog planning, ticket management, assignment, and end-to-end delivery tracking across the team.
- Defining and delivering documentation processes for the Central AI team and for business units consuming the platform.
- Leading short, medium, and long-term planning, prioritisation, and reporting for the team.
- Delivering projects, both fully within the AI Team, but more often including stakeholders and resources from across all Playtech Business Units.
- Owning monitoring and alerting, incident and problem management, post-mortems, and corrective-action tracking for the Central AI Platform.
- Hands on management when incidents arise, and building a culture of safe and compliant AI operations in the AI team and across Playtech.
- Defining and implementing processes that enable other Playtech teams to adopt the AI platform safely and at scale, while maximising self-service and innovation.
- Working closely with Security, Privacy, Service Ops, and business-unit teams to define and implement shared processes.
- Owning audit documentation, process execution, and evidence management across relevant frameworks, including ISO 27001, Financial ITGCs, and emerging AI standards such as ISO 42001 and the EU AI Act.
- Driving governance and compliance practices that keep the team and platform operating to the highest standards.
- Championing AI-first ways of working within the team: wherever possible, automate delivery, operations, and audit workflows using the AI tools and platform you help govern.
- Helping set the standard for AI adoption across Playtech by proving and refining capabilities internally before rolling them out to other business units.
- Managing members of the Central AI team, depending on your experience and interests.
- Proven Agile delivery management experience in a technical engineering environment (required).
- Solid background in platform operations including monitoring, incident response, problem management, and SRE-style practices (required).
- Demonstrable experience handling audit and compliance evidence such as ISO 27001, ITGCs, or directly comparable frameworks (required).
- Comfortable working cross-functionally with various stakeholders, such as Playtech Product Units, Security, Compliance, Privacy, Legal, Service Ops, etc teams (required).
- Genuine knowledge of and enthusiasm for AI systems and solutions (required).
- Ability to get hands-on with AI tools and build your own workflows (required).
- Experience with AI or cloud platforms, particularly GCP AI / Vertex AI (nice-to-have).
- Exposure to platform onboarding and self-service operating models (nice-to-have).
- Experience automating delivery and operations workflows using AI tooling (nice-to-have).
- Hybrid working style – work in our modern and comfortable office as well as work from home office.
- Neat benefits & bonus package.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.