AI Project, Governance & Operations Manager

You will be responsible for delivery and operations by coordinating AI tool assessments through the approval pipeline, working with AI Committee gatekeepers and requesters to drive progress to approval. You will coordinate meetings with governance stakeholders and business teams to progress AI initiatives, assessments, and alignment. You will maintain assessment documentation, project trackers, AI tool registers, and risk reports to keep records accurate and up to date. You will support vendor onboarding, including NDAs, account setup, and technical configuration in line with IT, Data Protection, Legal, and Security requirements. You will manage AI Committee and programme logistics, including scheduling, agenda planning, documentation, and minute-taking. You will maintain the AI workstream action log and follow up on outstanding items between meetings. You will support business units in defining tool and licence needs and coordinating access to ensure employees receive the required tools. You will partner with licensing and IT teams to manage workspace setup, onboarding, access provisioning, and issue resolution or escalation. You will maintain accurate records of licence allocations, uptake, and prioritisation across the AI portfolio. You will be accountable for POC & sandbox delivery by supporting proof of concept delivery, including setup, participant communication, access provisioning, progress tracking, and feedback collection. You will coordinate adoption and usage data across tools, and producing summaries, reports, and surveys to support ROI analysis. You will manage the sandbox and playground process end-to-end, including intake, approval, setup, access, and user guidance. You will support budget tracking and procurement processes by working with Procurement to onboard new suppliers, coordinating documentation, and supporting setup. You will raise purchase orders, track approvals, and follow up with Finance and Procurement teams. You will reconcile invoices against licences and maintain accurate spend records. You will support budget tracking and reporting against the annual budget. You will lead communications and community engagement by acting as the first point of contact for AI tool queries, access, eligibility, guidance, and sandbox requests. You will write and distribute AI communications, including updates, news, training announcements, and programme insights. You will manage AI Teams channels, including setup, administration, recordings, and moderation. You will coordinate Show & Tell sessions and training events, including scheduling, logistics, and follow-ups. You will coordinate content for the company-wide AI newsletter. You will maintain Confluence and Playtech Home AI pages, ensuring content, tool registers, and documentation remain accurate and up to date.

• Coordinate AI tool assessments through the approval pipeline, working with AI Committee gatekeepers and requesters to drive progress to approval.
• Coordinate meetings with governance stakeholders and business teams to progress AI initiatives, assessments, and alignment.
• Maintain assessment documentation, project trackers, AI tool registers, and risk reports to keep records accurate and up to date.
• Support vendor onboarding, including NDAs, account setup, and technical configuration in line with IT, Data Protection, Legal, and Security requirements.
• Manage AI Committee and programme logistics, including scheduling, agenda planning, documentation, and minute-taking.
• Maintain the AI workstream action log and follow up on outstanding items between meetings.
• Support business units in defining tool and licence needs and coordinating access to ensure employees receive the required tools.
• Partner with licensing and IT teams to manage workspace setup, onboarding, access provisioning, and issue resolution or escalation.
• Maintain accurate records of licence allocations, uptake, and prioritisation across the AI portfolio.
• Support proof of concept delivery, including setup, participant communication, access provisioning, progress tracking, and feedback collection.
• Coordinate adoption and usage data across tools, and producing summaries, reports, and surveys to support ROI analysis.
• Manage the sandbox and playground process end-to-end, including intake, approval, setup, access, and user guidance.
• Work with Procurement to onboard new suppliers, coordinating documentation, and supporting setup.
• Raise purchase orders, track approvals, and follow up with Finance and Procurement teams.
• Reconcile invoices against licences and maintain accurate spend records.
• Support budget tracking and reporting against the annual budget.
• Act as the first point of contact for AI tool queries, access, eligibility, guidance, and sandbox requests.
• Write and distribute AI communications, including updates, news, training announcements, and programme insights.
• Manage AI Teams channels, including setup, administration, recordings, and moderation.
• Coordinate Show & Tell sessions and training events, including scheduling, logistics, and follow-ups.
• Coordinate content for the company-wide AI newsletter.
• Maintain Confluence and Playtech Home AI pages, ensuring content, tool registers, and documentation remain accurate and up to date.

• Bring experience in project administration, programme coordination, or operations support - ideally in a technology-driven environment (required).
• Have strong organisational and administrative skills, with the ability to manage multiple workstreams and meet tight deadlines (required).
• Have excellent attention to detail, with confidence, maintaining project documentation to a high standard (required).
• Have clear and professional written communication skills, able to draft meeting notes, updates, and stakeholder communications concisely and with structure (required).
• Are comfortable working cross-functionally with a wide range of stakeholders, and confident coordinating across teams to keep processes moving (required).
• Are proficient in Microsoft 365 (required).
• Have a genuine interest in AI and technology transformation (required).
• Jira and Confluence experience for planning, reporting, and programme administration (nice-to-have).
• Exposure to governance, risk, or compliance processes (nice-to-have).
• Prior experience in a fast-paced technology or transformation environment (nice-to-have).

• Hybrid working style – work in our modern and comfortable office as well as work from home office.
• Neat benefits & bonus package.