Customer Service Associate

Ready to level up your career? Playtech Managed Services’ Customer Service is on the lookout for an open-minded Customer Service Associate fluent in British English, with top-notch communication skills. Your influential mission. You will... Provide exceptional customer support and care to our clients. Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions). Employ a professional and friendly approach in assisting with queries. Be empowered to resolve any customer issue. Adhere to our company's procedures and uphold our high standards. Achieve predetermined personal and team targets. Keep your job knowledge current.

• Provide exceptional customer support and care to our clients.
• Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).
• Employ a professional and friendly approach in assisting with queries.
• Be empowered to resolve any customer issue.
• Adhere to our company's procedures and uphold our high standards.
• Achieve predetermined personal and team targets.
• Keep your job knowledge current.

• Are fluent in English, with a preference for British English speakers.
• Have experience in online customer support.
• Possess strong computer literacy.
• Excel in communication and multitasking skills.
• Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
• Are motivated to achieve preset goals and targets.
• Have the flexibility to work shifts to accommodate both your personal and professional commitments.
• Having experience in customer support or client-facing roles.

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.