Customer Service Associate

Playtech Managed Services’ Customer Service team is looking for a communicative and proactive Dutch-speaking associate. You will help to deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support. Handle queries of existing customers via chat, e-mail, and/or phone calls, Use a professional and friendly approach in assisting with queries. Be empowered to resolve any customer issue. Follow our company's procedures and keep up with the standards. Meet predetermined personal and team targets.

• Help to deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support.
• Handle queries of existing customers via chat, e-mail, and/or phone calls.
• Use a professional and friendly approach in assisting with queries.
• Be empowered to resolve any customer issue.
• Follow our company's procedures and keep up with the standards.
• Meet predetermined personal and team targets.

• Have high-level verbal and written Dutch skills.
• Are fluent in English.
• Demonstrate advanced computer literacy.
• Possess excellent communication and multi-tasking abilities.
• Embrace teamwork, knowledge-sharing, and a supportive team environment.
• Present a strong commitment to achieving the team’s goals and targets.
• Have the flexibility to work shifts to accommodate both your personal and professional commitments.
• Having experience in customer support or client-facing roles.

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.