Customer Success Manager
Description
This role is for a Customer Success Manager at Playtech São Paulo. The position involves leading client meetings, implementing account management strategies, presenting data and company offerings, and coordinating project teams. The Customer Success Manager will collaborate with internal teams and partners to achieve Key Performance Indicators (KPIs) and keep clients informed about technical enhancements.
Responsibilities
- Lead and coordinate client meetings regarding existing and new projects to ensure successful collaboration.
- Implement the company’s account management strategy.
- Effectively present data and promote the company’s products and services.
- Oversee and coordinate the work of teams involved in relevant projects.
- Collaborate with internal teams and partners to develop strategic plans and ensure Key Performance Indicators (KPIs) are met.
- Inform clients about the latest technical, networking, and IT tool enhancements that impact service quality.
Requirements
- Understanding and practical knowledge of account management and business relationships.
- Strong networking, collaboration, and negotiation skills.
- The ability to analyze data and make data-driven decisions in your daily work.
- Effective problem-solving skills.
- The ability to learn quickly and work independently.
- Excellent presentation skills.
- A detail-oriented personality.
- Proficiency in MS Office (advanced user level).
- Strong English communication skills, including the ability to express ideas clearly in both speech and writing, and to communicate effectively with international colleagues and clients.
- Work experience in iGaming or a related field involving client relationship management will be considered an advantage.
Benefits
- Health Insurance – Bradesco (employee and direct dependents).
- Caju Multi Benefits Card.
- Prudential – Life Insurance.
