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Jobs / PlayTech / Global IT Support Specialist
Posted 2026-06-23

Global IT Support Specialist

Description

Playtech's IT unit is looking for a self-motivated Global IT Support Specialist with the ability to prioritise tasks, learn and adopt new technologies. You will be part of the global IT team and participate in company-wide projects. You will work on a 24/7 rotating shift schedule, including nights, weekends, and holidays. You will provide tier 1-2 support for end users on local and remote sites. You will work with a service desk ticketing system. You will track and keep IT assets inventory up-to-date. You will be responsible for the installation, administration, maintenance and troubleshooting of Windows/Mac and mobile devices. You will troubleshoot network issues. You will contribute to the corporate IT wiki portal. You will work in scheduled shifts including weekends.

Responsibilities
  • Be part of global IT team and participate in company wide projects.
  • Work on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
  • Provide tier 1-2 support for end users on local and remote sites.
  • Work with service desk ticketing system.
  • Track and Keep IT assets inventory up-to-date.
  • Be responsible for installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
  • Troubleshoot network issues.
  • Contribute to corporate IT wiki portal.
  • Work in scheduled shifts including Weekends
Requirements
  • Have excellent knowledge of Windows 11 and at least 2-3 years’ experience (required).
  • Understand Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.) (required).
  • Knowledge and experience in cloud solutions (Office365, Azure) (required).
  • Know in practice what is Computer Hardware and Maintenance (required).
  • Understand TCP/IP, Network elements and services, Wireless and VPN environments (required).
  • Contribute to Documentation, KB, manuals, monitoring (required).
  • Knowledge of MacOS operating systems and JAMF management (nice-to-have).
Benefits
  • Performance bonuses and ample opportunities for internal growth.
  • Comprehensive health insurance plans.
  • Food vouchers and travel allowances.
  • 30 days of paid annual leave.
  • Company-sponsored seminars, training programs, social activities, and events.