Global IT Support Specialist

Playtech's IT UNIT is looking for a proactive Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our London office and work on-site. You will provide Tier 1-2 IT support for Playtech employees on-site and remotely, troubleshoot IT problems globally via a centralized ticket system, track and keep IT assets inventory up-to-date, and be responsible for installation, administration, maintenance and troubleshooting different devices. You will also troubleshoot network issues and communicate with employees to identify problems and advise on solutions.

• Provide Tier 1-2 IT support for Playtech employees on-site and remotely
• Troubleshoot IT problems globally via a centralized ticket system
• Track and keep IT assets inventory up-to-date
• Be responsible for installation, administration, maintenance and troubleshooting different devices
• Troubleshoot network issues
• Communicate with employees to identify problems and advise on solutions

• Have 2+ years of experience in an IT support role
• Have a good understanding of Windows based client environments and Active Directory
• Possess practical knowledge of computer hardware and maintenance
• Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments
• Are ready to contribute to documentation, KB, manuals and monitoring
• Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
• Are a self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field, adopt knowledge and use it

• Global scope and inclusive working environment
• Constant learning and development opportunities
• Ability to contribute to common success
• Active lifestyle and mental well-being
• Professional and relaxing environment
• Vibrant working environment