IT Technical Support Specialist

Advise our employees on technical matters; Installation, administration, and troubleshooting of desktops, laptops, and servers running Windows OS and Linux; Installation of professional studio equipment: cameras, lighting, and sound equipment; Resolve technical equipment issues and address technical matters related to OS, MS Office, email, network, etc.; Full Windows OS setup, including drivers, BIOS, and other related software; System monitoring to ensure continuous operation of our product.

• Advise our employees on technical matters.
• Installation, administration, and troubleshooting of desktops, laptops, and servers running Windows OS and Linux.
• Installation of professional studio equipment: cameras, lighting, and sound equipment.
• Resolve technical equipment issues and address technical matters related to OS, MS Office, email, network, etc.
• Full Windows OS setup, including drivers, BIOS, and other related software.
• System monitoring to ensure continuous operation of our product.

• Previous experience in providing IT support services (required).
• Excellent customer service skills (required).
• Good knowledge of English (at least B2 level) (required).
• Good Windows OS skills - network troubleshooting, installation, configuration, and remote support, DHCP, DNS, Active Directory, MS Office 365 (required).
• Networking knowledge (preferred).
• Experience in problem-solving, troubleshooting, and resolving software application issues (required).
• Ability to present technological information in a simplified manner (required).
• Ability to work shifts, including night shifts (required).

• Work in an international, fast-growing company.
• Additional paid day off for volunteering if the employee participates in company-organised volunteer events.
• Career growth opportunities.
• Opportunity to participate in company-paid training and courses to enhance your qualifications.
• Gifts for holidays.
• Health insurance.
• Friendly colleagues and fun company events.