ProdOps Team Leader
Description
Playtech is looking for a proactive Product Operation Team Leader with strong technical expertise and excellent communication skills. As the Product Operation Team Lead, you will be responsible for overseeing and guiding the operational processes that support our production environments, ensuring seamless product delivery and stability. You will lead a team of engineers, driving operational excellence, implementing best practices, and fostering continuous improvement.
Responsibilities
- Resolve most complex DevOps tasks.
- Lead the team of Product Operations engineers.
- Conduct a comprehensive audit of existing service‑management processes and develop a clear plan for their improvement.
- Establish key operational performance indicators and create a clear plan to track, measure, and improve them.
- Provide immediate respond for any alert.
- Liaise with SL1/SL3, 3rd parties and internal stakeholders.
- Provide regular reports to direct manager.
Requirements
- Possess a Bachelor’s Degree in Computer Science or Engineering.
- Have 5+ years’ experience as a DevOps engineer or SRE engineer, and 1+ years of leading/management experience.
- Possess fluent verbal and writing communication skills in English.
- Demonstrate strong understanding of the ITIL framework and bring hands-on experience working with production environments with zero tolerance for errors.
- Bring strong experience in Linux, Docker, configuration management tools (Ansible, Puppet), CI/CD tools (Git, Jenkins), Cloud services (AWS), and orchestration technologies (Kubernetes, Nomad).
- Have experience writing infrastructure as code (IaC) using Terraform.
- Have worked with monitoring systems (Grafana, Prometheus, Nagios/Sensu) and logging solutions (Elastic Stack, Loki).
- Interact effectively with senior management, technical subject matter experts, and business stakeholders.
- Have experience supporting web applications with microservices architecture, including Akka cluster management and monitoring.
- Bring knowledge of NoSQL database support (MongoDB, Couchbase) and NGINX server management.
- Possess programming skills in Python/Bash.
- Have worked in a global, multilingual organization.
Benefits
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A commitment to innovation and excellence.
- A diverse and inclusive workplace where everyone is welcome.
- Comprehensive benefits and competitive compensation.
