Technical Account Manager
Playtech's Sports team is seeking a diligent and strategic Technical Account Manager, eager to thrive in an international environment. In this role, the Technical Account Manager will become the essential link between customers and the cutting-edge technologies that drive their business growth.
Acting as a trusted bridge between internal teams and external partners, the Technical Account Manager will lead the analysis and prioritisation of complex software requirements, guiding customers from initial ideation through successful rollout and long-term adoption.
- Liaise with customers to prioritise backlogs and formalise software requirements.
- Communicate delivery timeframes and provide product knowledge to customer operational teams.
- Serve as the primary escalation point for high-priority, business-affecting issues.
- Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
- Refine feature specifications and track requests through the full development and QA lifecycle.
- Support licensee launches by providing user training, operational setup, and UAT assistance.
- Maintain internal organisational knowledge through documentation and training sessions.
- Possess 2–3 years of experience in product, account management, or delivery within a software environment (required).
- Understand the full Software Development Life Cycle (required).
- Prioritise tasks effectively to deliver results across multiple concurrent projects (required).
- Demonstrate exceptional customer service skills and transparent working practices (required).
- Are an excellent communicator with proficiency in spoken and written English (required).
- Hold a degree or formal training in Information Technology or Software Development (nice-to-have).
- Possess deep knowledge of sports and sports-betting products (nice-to-have).
- Bring prior experience from within the gaming or iGaming industry (nice-to-have).
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.