Technical Account Manager
Description
Become the essential link between our customers and the cutting-edge technologies that drive their business growth. As a Technical Account Manager at Playtech Sports, you will serve as the strategic bridge between internal teams and external partners. You’ll lead the analysis and prioritization of complex software requirements, guiding our customers through every stage - from initial ideation to successful rollout and long-term adoption.
Responsibilities
- Liaise with customers to prioritize backlogs and formalize software requirements.
- Communicate delivery timeframes and provide product knowledge to customer operational teams.
- Serve as the primary escalation point for high-priority, business-affecting issues.
- Collaborate with internal stakeholders, including Commercial, Dev, and QA teams, to support licensee operations.
- Refine feature specifications and track requests through the full development and QA lifecycle.
- Support licensee launches by providing user training, operational setup, and UAT assistance.
- Maintain internal organizational knowledge through documentation and training sessions.
Requirements
- Possess 2–3 years of experience in product, account management, or delivery within a software environment.
- Understand the full Software Development Life Cycle.
- Prioritize tasks effectively to deliver results across multiple concurrent projects.
- Demonstrate exceptional customer service skills and transparent working practices.
- Are an excellent communicator with proficiency in spoken and written English
Benefits
- Continuous learning and professional growth through challenging, innovation‑driven projects.
- Close collaboration with industry professionals who inspire creativity and high‑quality engineering.
- Excellent team collaboration and support.
- Global scope and inclusive working environment.
- Active lifestyle and mental well-being
- Fun and engaging company events.
- Fully equipped office space located in Nicosia, Cyprus.
