Finnish Speaking VIP Account Manager
As a VIP Account Manager, you will take full ownership of a high-value player portfolio, combining the commercial mindset of a portfolio manager with the relationship skills of a luxury concierge. You will drive the revenue trajectory of your players, ensuring they remain engaged, profitable, and loyal through data-driven strategies and bespoke service, while contributing to the premium, player-first experience that defines PressEnter Group.
- Drive and sustain Net Gaming Revenue (NGR) from your assigned portfolio, ensuring monthly and quarterly targets are met.
- Monitor daily Deposit Run Rates to identify performance gaps early; execute tactical interventions to keep the portfolio pacing toward targets.
- Manage the Bonus vs. Deposit % strictly, ensuring reinvestment is profitable and tailored to individual player value rather than fixed-rate bonusing.
- Proactively identify and "onboard" high-potential players during their initial lifecycle, establishing a premium rapport from day one.
- Shorten the time-to-value for new VIPs by setting high engagement patterns and increasing their Player Lifetime Value (LTV) trajectory.
- Maintain industry-leading Player Retention Rates by anticipating player needs and resolving friction points before they lead to churn.
- Own the VIP Reactivation Rate, utilizing personalized outreach (WhatsApp, calls, bespoke gifting) to re-engage lapsed high-value accounts.
- Serve as the primary point of contact, offering 24/7-style "white glove" service to ensure brand top-of-mind.
- Deliver weekly deep-dives into portfolio health, focusing on NGR trends, deposit velocity, and margin protection.
- Understand the unique "DNA" of your portfolio—identifying which players are "high volume/low margin" vs. "low volume/high margin" to prioritize outreach.
- 2+ years in Online VIP Account Management. (required)
- Ability to analyze complex data sets to understand run rates and player behavior. (required)
- Elite interpersonal skills; ability to navigate difficult conversations regarding limits or bonuses while maintaining a positive relationship. (required)
- A deep understanding of P&L. (required)
- Comfortable working in a fast-paced environment that requires proactive, rather than reactive, engagement. (required)
- English and Finnish Speaking. (required)
- Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment
- Hybrid working model to support work-life balance
- Access to our Mental Well-Being Program
- Regular social gatherings on our terrace, plus team and company events
- Refer a Friend Bonus
- Private Health Insurance
- Dental Insurance
- Wellness vouchers
- Discounted gym membership
Headquartered in Malta, PressEnter| Group is a company that specializes in the online casino industry by providing entertainment through its gaming products. PressEnter Group takes a mobile first approach, targeting the .com market while investing significantly in regulated markets. Our planned road-map will ensure that we hold the majority of regulated licenses, which is a real benefit to our clients.