Head of Risk
As the Head of Risk, you will lead and coordinate our Risk, Fraud, and KYC functions across both in-house and outsourced teams. You will be responsible for building scalable processes, strengthening fraud prevention controls, and ensuring timely, compliant operational execution. This role requires a proactive leader who can balance strategy, execution, and cross-functional collaboration to support business integrity and long-term growth.
- Build, lead, and coordinate the Risk, Fraud, and KYC teams in the New Jersey office.
- Oversee and manage Risk, Fraud, and KYC functions in outsourced locations, ensuring alignment with internal standards and operational goals.
- Develop and implement a robust Anti-Fraud strategy for the NJ license, including rules, triggers, and workflow processes.
- Ensure timely and efficient processing of customer withdrawals, KYC documentation, and related procedures in alignment with SLA targets.
- Collaborate with the AML function by identifying and reporting suspicious player activity to the MLRO.
- Establish and maintain effective workflows between Risk, Customer Support, and VIP teams.
- Develop, document, and continuously improve procedures related to Antifraud, Risk Management, and KYC.
- Monitor daily SLAs and brand KPIs, and report findings to the Head of Operations.
- Proven experience leading Risk, Fraud, and KYC functions in a regulated industry, ideally within iGaming, sports betting, fintech, or payments. (required)
- Strong understanding of fraud prevention strategies, rules engines, triggers, case workflows, and operational risk controls. (required)
- Hands-on experience managing customer withdrawals, KYC reviews, and verification processes in high-volume environments. (required)
- Familiarity with AML processes and the ability to identify and escalate suspicious activity to the appropriate compliance stakeholders. (required)
- Experience managing both in-house and outsourced teams across multiple operational functions. (required)
- Strong analytical skills and the ability to monitor SLAs, KPIs, and operational performance metrics. (required)
- Excellent leadership, communication, and cross-functional collaboration skills. (required)
- Ability to build processes, improve workflows, and create clear procedural documentation. (required)
- Proactive, organized, and execution-focused approach to risk operations management. (required)
- Experience working under a New Jersey gaming license or within other regulated US jurisdictions. (nice-to-have)
- Background in online gaming, sportsbook, casino, payments, or another fast-paced transactional environment. (nice-to-have)
- Experience building or scaling risk operations during periods of company growth or market expansion. (nice-to-have)
- Discretionary, performance based Bonuses
- Comprehensive medical, dental, and vision + 401(k)
- Generous PTO policy
- Partially subsidized in-office breakfasts and lunches
- Collaborative, international team that celebrates milestones and wins together
- Strong opportunities for professional development and ownership within a scaling organization
Soft2Bet is a leading iGaming turnkey solutions provider that delivers high-quality products and services for online gambling operators. The company is known for its Motivational Engineering Gaming Application (MEGA), proven to enhance retention and engagement. Soft2Bet has deployed numerous successful iGaming brands and holds more than 16 global licences.