IT Support Specialist
SoftConstruct is seeking a highly motivated IT Support Specialist who has a minimum of 2 years of experience in IT support or a similar role. The ideal candidate will have experience in troubleshooting hardware and software issues within a corporate environment. Familiarity with helpdesk ticketing systems and remote support tools. Familiarity with cloud-based systems and software (e.g., Office 365, Azure). Experience with network management and troubleshooting (TCP/IP, DNS, DHCP).
- Provide timely and effective technical support to internal users by diagnosing and resolving hardware, software, and network-related issues.
- Configure, install, and maintain computers, peripherals, and software, ensuring optimal performance for end-users.
- Perform regular maintenance tasks such as software updates, antivirus management, and system backups.
- Support software and hardware troubleshooting, offering solutions for day-to-day issues faced by employees.
- Conduct hardware and software inventory management, ensuring that IT assets are appropriately tracked and maintained.
- Provide training and guidance to employees on new technologies, applications, and IT-related best practices.
- Contribute to the development and documentation of IT procedures and troubleshooting guidelines.
- Minimum of 2 years of experience in IT support or a similar role (required).
- Experience in troubleshooting hardware and software issues within a corporate environment (required).
- Familiarity with helpdesk ticketing systems and remote support tools (required).
- Familiarity with cloud-based systems and software (e.g., Office 365, Azure) (required).
- Experience with network management and troubleshooting (TCP/IP, DNS, DHCP) (required).
- Strong knowledge of IT hardware, networking, and operating systems (required).
- Knowledge of remote desktop support and IT security measures (required).
- Strong technical understanding of computer systems, mobile devices, and IT infrastructure (required).
- Knowledge of operating systems (Windows, macOS, Linux) and common software applications (required).
- Experience with network protocols, VPNs, and IT security best practices (required).
- Strong understanding of data protection and privacy standards (required).
- Excellent problem-solving and analytical skills (required).
Founded by the Badalyan brothers in 2010 SoftConstruct is an innovative technology developer for a number of IT spheres. The company managed to originate such market-leading labels as BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken, FastShift and more. Being independent trademarks, all the brands make up a large SoftConstruct family. Aimed to attain the technological race, SoftConstruct’s group of experts initiated new approaches towards working with consumers by offering specifically designed industry-related products and solutions. At this point, SoftConstruct has over 5,000 employees, 10+ trademarks and a number of branch offices operating worldwide. Habitually, making shattering advancements to our products and solutions, we are on the right path to deliver more elevation to us and our clients.