First Line Support Specialist - Junior
SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values. Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
- Respond to inquiries and requests professionally and efficiently.
- Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance.
- Use internal tools and workflows effectively (training provided).
- Escalate complex or unresolved cases to the appropriate team with detailed documentation.
- Maintain high quality and accuracy in all communications and task handling.
- Handle a high volume of tasks efficiently while maintaining professionalism.
- Work from our office in Tbilisi – mandatory.
- Follow a shift schedule 2/2 (12-hour shifts with day/night alternation).
- English proficiency (B2 level or higher) (required)
- Strong soft skills – patience, empathy, and problem-solving ability (required)
- Excellent typing speed and ability to work efficiently with multiple software tools (required)
- A team player with a strong sense of accountability (required)
- Ability to ensure smooth processes and maintain high operational quality (required)
- Prior experience in Customer Support (nice-to-have)
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.