Payment Account Manager - Junior
SOFTSWISS is hiring a Payment Account Manager to join our PSP Account Management team. In this role, you’ll work closely with clients and internal stakeholders to optimise payment operations, support business growth, and ensure a high standard of service across payment solutions and integrations. You’ll build strong client partnerships and support the smooth operation across assigned clients. Your work will focus on analysing performance, solving operational challenges, and aligning client needs with internal teams to drive effective outcomes.
- Develop and maintain long-term relationships with clients and key stakeholders on the client side.
- Understand client business models, operational processes, and payment-related needs.
- Monitor and forecast key payment performance metrics.
- Create development plans for assigned clients.
- Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes.
- Communicate client requirements and feedback to internal teams.
- Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality.
- Experience in client-facing roles involving relationship management, account management, or customer success (required).
- Strong communication, negotiation, and analytical skills (required).
- Advanced English proficiency (B2 level or higher) (required).
- Russian native-level proficiency (required).
- Good understanding of the IT industry and key business processes (required).
- Strong time management skills (required).
- A proactive mindset with a strong willingness to learn and grow professionally (required).
- Experience in Fintech, Payments, or Payment Service Provider (PSP) environments (nice-to-have).
- Previous account management experience (nice-to-have).
- Familiarity with the Gambling or iGaming industry (nice-to-have).
- Basic understanding of platform functionality and knowledge of Devcode (nice-to-have).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.