Support Manager Junior
You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
- Processing requests from clients in Jira helpdesk system.
- Performance maintenance of the gaming infrastructure.
- Interaction with associated departments and partners’ helpdesk systems.
- Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3).
- Higher or incomplete higher education / technical education is an advantage (required).
- B2+ level of English (required).
- B2+ level of Russian (required).
- Work experience in support of helpdesk systems is desirable (preferred).
- Technical support experience (the second line) (nice-to-have).
- Private health insurance.
- Sports benefits.
- Comprehensive Mental Health Program.
- Free English lessons (online).
- Local language courses.
- Paid time off.
- Maternity leave support.
- Referral program rewards.
- Upskilling, internal workshops, and participation in professional conferences and corporate events.
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.