Associate Operational Account Manager, MTS

We are looking for a motivated and detail-oriented Associate Operational Account Manager to join our Managed Trading Services (MTS) team. In this role, you will support the Operational Account Management team in delivering a high standard of service to customers, helping with day-to-day account coordination, performance monitoring, reporting, and follow-up actions. This is an excellent opportunity for someone who is eager to develop their commercial, operational, and customer-facing skills within a fast-paced sports trading environment. You will work closely with Operational Account Managers, Trading, Product, Integration, Customer Support, and other internal teams to help coordinate customer-related activity and ensure smooth day-to-day operations. The role requires strong collaboration, attention to detail, and the ability to communicate clearly across teams while supporting the delivery of a consistent and high-quality customer experience.

• Support the Operational Account Management team with day-to-day customer and account-related activities.
• Assist in monitoring trading performance and highlighting trends, issues, or opportunities for review.
• Prepare reports, summaries, and analysis to support customer discussions and internal decision-making.
• Help coordinate onboarding, handover, and implementation activities for new and existing customers.
• Track follow-up actions and ensure agreed tasks are communicated and completed on time.
• Support customer training sessions, product demonstrations, and ongoing engagement activities where required.
• Work with internal teams to help resolve operational issues and improve service delivery.
• Maintain accurate records of customer activity, requests, and operational updates.
• Assist with analysing customer usage and product adoption to identify areas for improvement.
• Provide administrative and coordination support for customer meetings, reviews, and follow-up communication.
• Contribute to internal process improvements and support wider team initiatives as needed.
• Support additional business or team priorities as required.

• Some experience in account management, customer support, trading operations, or a related analytical or operational role would be advantageous; previous experience in analytical or trading roles within the sports betting industry would be particularly beneficial. (preferred)
• Strong organisational skills and the ability to manage multiple tasks with accuracy and attention to detail. (required)
• Good analytical skills, with the ability to interpret data and identify key trends or issues. (required)
• Confident verbal and written communication skills, with the ability to work effectively across teams. (required)
• A collaborative mindset and willingness to learn in a fast-paced, customer-focused environment, with the confidence and integrity to build strong working relationships and earn trust quickly across internal teams. (required)
• Strong problem-solving skills and a proactive approach to supporting team priorities. (required)
• Proficient in using systems, tools, and Microsoft Office applications, particularly Excel, alongside Word, PowerPoint, and Outlook. (required)
• Ability to adapt to changing priorities and product environments, and work to strict deadlines in a dynamic business environment; flexibility to support shift coverage including evenings, weekends, and bank holidays where required. (required)
• Fluent in English, plus a second European language, with the ability to communicate confidently in both. (required)
• Willingness to travel occasionally if required by the business. (nice-to-have)

• A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• Online training videos.
• Flexible working hours.