End User Support Technician (IT Desktop Engineer)

Provide daily IT support and troubleshoot technical issues for employees in the Manila office. Maintain and support all workstations, including diagnosis, analysis, and resolution of hardware/software issues. Install, configure, and maintain operating systems and application software across departments.

• Provide daily IT support and troubleshoot technical issues for employees in the Manila office.
• Maintain and support all workstations, including diagnosis, analysis, and resolution of hardware/software issues.
• Install, configure, and maintain operating systems and application software across departments.
• Manage and resolve Jira tickets for both local (Manila) and global IT requests.
• Create, modify, and deactivate user accounts (Active Directory, RTS, and instant messaging platforms).
• Provide network and printer support.
• Set up and configure workstations for new hires and internal teams.
• Support IT security processes, including password management and antivirus protection.

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field (required).
• At least 1 year of relevant IT support experience (required).
• Strong knowledge of WAN/LAN, PC troubleshooting, repair, installation, and upgrades (required).
• Basic experience in system administration, monitoring, documentation, and reporting (required).
• Strong English communication skills (verbal and written) are a must, as the role provides support to global stakeholders (required).
• Exposure to Azure, Endpoints, AWS, Active Directory, IP telephony, and CCTV is an advantage (nice-to-have).