Operational Account Management, MTS

We are looking for an experienced and commercially aware Operational Account Manager to join our Managed Trading Services (MTS) team. In this role, you will act as a trusted partner to customers, helping them optimise trading performance, adopt products effectively, and resolve operational challenges. This is an excellent opportunity for someone with strong sports trading knowledge, customer-facing experience, and the ability to turn business needs into practical operational solutions. You will work closely with Trading, Product, Integration, Customer Support, and other operational teams, while serving as a primary contact for assigned customers. Success in this role depends on your ability to build strong relationships, communicate clearly, and collaborate across functions to deliver a high-quality customer experience throughout launch and the wider customer lifecycle.

• Manage and support customers throughout launch and across the full customer lifecycle.
• Monitor trading performance and identify opportunities for improvement across sportsbook, sport, and league level.
• Partner with customers to address coverage, market issues, player profiling, risk policies, and pricing-related topics.
• Build strong, long-term customer relationships and ensure high satisfaction with products and services.
• Identify opportunities to introduce additional MTS features, enhancements, and service improvements.
• Coordinate actions that improve trading performance and optimise service delivery.
• Monitor operational processes to ensure service levels are achieved and structural issues are identified early.
• Deliver customer training, demonstrations, and onboarding support during implementation and handover periods.
• Drive adoption of new features and functionalities through demonstrations and regular customer engagement.
• Analyse daily customer usage to understand objectives and help customers maximise product value.
• Travel occasionally, both domestically and internationally, to support customer engagement and presentations.
• Support additional business or team priorities as required.

• 3+ years of trading experience, or strong analytical experience with exposure to trading room management responsibilities (required)
• Flexibility to work shifts, including early mornings, evenings, and weekends when required (required)
• Proven experience in building and maintaining strong customer or client relationships (required)
• Strong technical aptitude and the ability to learn new tools and systems quickly (required)
• Excellent verbal and written communication and presentation skills (required)
• Experience influencing key decision-makers and working effectively with senior stakeholders (required)
• Strong problem-solving skills with the ability to proactively identify issues and recommend practical solutions (required)
• A collaborative mindset, with the confidence and credibility to build trust across internal teams (required)
• A curious and improvement-focused approach, with a willingness to refine systems and processes (required)
• Fluent in English and Russian, with the ability to communicate confidently in both languages (required)
• Ability to adapt to changing priorities and fast-moving product environments while meeting strict deadlines (required)
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook (required)
• SQL knowledge would be beneficial (nice-to-have)
• Willingness to travel domestically and internationally as required by the business (required)

• A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• Online training videos.
• Flexible working hours.