Onboarding and Solution Optimisation Manager

At Aristocrat, we strive to provide superior gaming content and technology, supported by an innovative and inclusive culture. As an Onboarding and Solution Optimisation Manager, your role will be crucial to implementing and optimizing systems for Customer Support, Risk, Fraud, and KYC. This outstanding opportunity empowers you to lead efforts that improve operational efficiency and foster business growth, making a meaningful difference to our success!

• Lead the setup, configuration, and rollout of operational systems for new brands.
• Manage integrations between systems and internal/external platforms.
• Ensure systems are aligned with operational workflows and business requirements.
• Act as the primary owner of system configurations and structure.
• Find opportunities to improve workflows, automation, and system usage.
• Lead deployment of new features and capabilities, including AI agents and automation tools.
• Standardise processes and guidelines across all brands.
• Monitor system performance and drive ongoing improvements.
• Research and connect with new external providers in CRM, Fraud/Risk, and KYC domains.
• Conduct structured comparisons between vendors based on features, cost, scalability, and operational fit.
• Gather requirements from internal collaborators and translate them into solution criteria.
• Lead vendor demos, discussions, and evaluations.
• Maintain and coordinate knowledge bases across systems and brands.
• Ensure documentation is accurate, scalable, and supports operational teams.
• Conduct testing of new features, configurations, and integrations.
• Validate system functionality prior to rollout and identify issues for resolution.
• Build and maintain operational reports and dashboards.
• Provide insights and recommendations based on data.
• Act as a central point of contact between operations, product teams, and external vendors.
• Train Team Leaders and operational teams on systems and guidelines.

• Established history in system installation and improvement (required).
• Solid understanding of CRM, Fraud/Risk, and KYC systems (required).
• Outstanding ability to manage integrations and system configurations (required).
• Demonstrated experience in vendor management and solution evaluation (required).
• Excellent problem-solving skills and attention to detail (required).
• Strong communication skills and the ability to work effectively with diverse teams (required).
• Ability to lead and manage multiple projects simultaneously (required).
• Experience in knowledge management and documentation (required).
• Strong analytical abilities and the capability to offer insights based on data (required).
• Ability to successfully implement new tools and features (required).

• Health, dental, and vision insurance (required).
• Paid time off (required).
• 401(k) plan with employer matching (required).