Operations & Logistics Jobs in iGaming
Explore Operations & Logistics jobs in the iGaming industry. Browse verified roles including Support Specialists, Operations Managers, Office Managers and Customer Service Agents at gaming brands.
Dutch Speaking Customer Sustainability Partner
The Customer Sustainability Partner plays a key role in driving proactive customer service and retention strategies within local markets. This role focuses on managing high-value customer relationships sustainably, with emphasis on de-risking, onboarding, Responsible Gaming, and affordability. The goal is to establish the company as a leader in offering a proactive, safe, and sustainable customer experience.
Customer Service Host
Kick-start your career in the online gaming world with Betway. As a Customer Service Agent, you will support the delivery of high-quality service within the Call Centre function, focusing on customer loyalty, brand integrity, and relationship building. You will respond to player queries across various mediums, strive for first contact resolution, and ensure all communication meets the required standard. This role requires a passion for sports betting and excellent communication skills.
Customer Service Agent - English Speaker
This Customer Service Agent role involves providing multi-channel support to global customers in an online gambling environment. You will assist users with platform navigation, resolve inquiries, and collaborate with internal teams to ensure a safe and compliant user experience. The position is based in Malta and offers a hybrid working model with opportunities for professional development.
Match Lead
The Match Lead is responsible for overseeing live football and basketball operations, ensuring the accuracy of event data through effective team leadership. The role requires managing Operators during live games, maintaining high attention to detail under pressure, and contributing to system improvements. This is a freelance position requiring flexibility for early morning or late-night shifts linked to live sports schedules.
Trading Support Operations Coordinator
Join BetMGM as a Trading Support Operations Coordinator, a front-line role managing technical and process issues within the Trading team. You will coordinate with various departments to mitigate negative customer experiences, track performance, and drive improvements. This role requires working shifts, including evenings, weekends, and holidays, and involves ensuring consistent customer experiences by accurately recording and tracking issues through to resolution.
Kyc Analyst
Our team operates like many others: we verify identities, validate and review fraudulent activity and assist players and team members with various queries. The team reports to the KYC Team Lead. You will be instrumental at continuing to strengthen our KYC team that verifies players identities and mitigates fraud losses.
Event Manager / VBET
We are looking for a proactive, highly organized, and vibrant Event Manager to join our team. This role is responsible for the full lifecycle of corporate events across HQ and regional offices, ensuring memorable and seamless experiences within budget. The ideal candidate combines high energy with strict attention to detail and knows how to bring corporate culture to life.
Supplier Relationship Administrator (FTC)
The Supplier Relationship Administrator (FTC) will manage the administrative lifecycle of supplier due diligence and onboarding within the Procurement department. Key responsibilities include maintaining supplier records, supporting review meetings, and ensuring contract compliance. This 12-month maternity cover role is ideal for a detail-oriented professional looking to contribute to procurement transformation in a hybrid working environment.
Business Process Management Specialist
The Business Process Management Specialist will focus on analysing, optimising, and documenting company workflows to enhance overall productivity. Key duties include developing new processes, implementing KPIs to measure effectiveness, and ensuring smooth transitions during improvements. This role is ideal for a proactive professional with experience in process management and strong analytical skills.
Process Excellence Specialist
We’re looking for a Process Excellence Specialist to help drive meaningful change across our business operations. Reporting to the Continuous Improvement and Process Excellence Manager, you’ll play a key role in analysing, optimising, and improving the processes that power our customer experience. The Process Excellence Specialist plays a key role in supporting the design, delivery, and embedding of continuous improvement initiatives that enhance customer experience, reduce complexity, and drive operational efficiency.
Operations Specialist
The Operations Specialist is responsible for managing table configurations, website registrations, and network performance monitoring. This role requires a proactive individual to handle partner inquiries and ensure compliance across key revenue-generating sites. It is a detail-oriented position that involves data analysis and cross-functional collaboration within the operations department.
Internship Program Kaizen Gaming
The Kaizen Gaming Internship Program 2026 is designed for students eager to learn by doing and grow in a global environment. It offers hands-on experience working on real business challenges from day one, fostering collaboration and skill development in a fast-paced, innovation-driven setting. This program aims to accelerate professional growth and expand perspectives within a dynamic team shaping the future of digital entertainment.
Service Operations Trainer
The Service Operations Trainer is responsible for advancing field service performance by ensuring the effective adoption of new products, workflow software, and service processes. This role partners closely with instructional design, Salesforce Support, product, and technical teams to deliver high-quality training, lead change management efforts, and drive continuous process improvement. Through expert facilitation, technical evaluation, and stakeholder collaboration, the Service Operations Trainer enables consistent execution, operational efficiency, and sustained business results.
Junior IT Operations Administrator
We are looking for a passionate and driven Junior IT Operations Administrator to join our thrilling journey of growth and innovation. In this role, you will play a key part in enhancing the end-user experience by ensuring efficient call logging and data integrity across IT service management systems. You will identify operational needs, contribute to process optimisation, and help deliver a seamless service to our customers. This is an opportunity to supercharge your career and be part of something extraordinary.
Support Agent (Freelance)
We are seeking a remote, freelance Support Agent to be the primary point of contact for users worldwide via email. This role involves processing customer requests, achieving key performance indicators, and investigating complex user issues. You will also contribute to improving support processes and maintaining documentation, working a specific night shift schedule.
Corporate Security Specialist
The Corporate Security Specialist (HQ) protects people and property at the BetMGM Corporate Office in Jersey City, New Jersey, and safeguards teams globally through the Emergency Response Center. This role involves safety, security, surveillance, compliance, audit, inventory control, facilities, maintenance, and emergency response. Responsibilities include building security, customer service, facility patrols, equipment inspections, and liaising with external agencies. The specialist will also manage incident reporting, coordinate emergency responses, and assist with shipping, receiving, and inventory control.
Team Executive Assistant
A proactive and detail-oriented Executive Support Coordinator providing essential support to the Interactive Leadership team. This role is focused on diary and time management, operational effectiveness, and administrative excellence. It is designed as a developmental position, offering a clear pathway to the Executive Assistant role. The successful candidate will ensure the smooth running of executive schedules and support day-to-day operations, gaining exposure to leadership activities and organisational priorities.
Consumer Service Agent
Trustly is seeking a Consumer Service Agent for a 12-month fixed-term contract. In this role, you will be the primary point of contact for consumers, assisting them with payment transaction issues via email and live chat. You will troubleshoot problems, escalate complex cases, and collaborate with various internal teams to ensure efficient resolution. This position requires a service-minded individual with experience in B2C support and a passion for customer experience.
Customer Service Host
As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre. You will be engaging with customers through live chats, calls and emails, assisting them with their queries and/or complaints. This role requires clear, confident communication, strong organisational skills, and the ability to handle complex interactions effectively. Matric with 2+ years of customer service experience, or a completed Degree/Diploma is required.
Customer Service Host
As a Customer Service Host, you will be supporting the delivery of high-quality service within the contact centre. This involves engaging with customers through live chats, calls, and emails, assisting them with their queries and/or complaints. You will be processing and resolving incoming and outgoing contacts in a multimedia environment and handling customer-related queries with full responsibility. Excellent time management and adherence to schedule are crucial for this role.
Senior Customer Experience - Danish, Finnish, Swedish, or Norwegian Speaking
This is a leadership-track role for a Senior Customer Experience Specialist who will raise the bar for the entire team and ensure department KPIs are met. The role requires excellent communication skills, problem-solving abilities, and the capacity to thrive in a fast-paced environment. Key responsibilities include providing player support, processing withdrawals, verifying documents, coaching agents, and coordinating team responses during high-pressure situations. Fluency in English and one of the Scandinavian languages is essential.
Senior Operations Specialist - Danish, Finnish, Swedish, or Norwegian Speaking
We are seeking a Senior Operations Specialist to ensure our operational "engine" runs smoothly by focusing on tools and workflows. This role involves providing player support, processing withdrawals, verifying identification, and assisting with team coaching and training. The ideal candidate is proactive, data-driven, and has advanced knowledge of iGaming regulations and CRM systems, with fluency in English and at least one Scandinavian language.
VIP Customer Support Representative
We are seeking a VIP Customer Support Representative to provide premium support to VIP clients for Jugabet, a gaming platform targeting Latin America. This role involves handling customer inquiries via chat, email, and phone, with a focus on resolving complex issues efficiently and maintaining high service standards. The position requires 24/7 availability, including night shifts and rotating schedules, and offers opportunities for professional growth within a dynamic work environment.
Senior Payment Operation Specialist
This role is for a Senior Payment Operation Specialist at an international online gaming company. The specialist will oversee payment processing operations, ensure the smooth performance of payment methods, and resolve any payment-related issues. Key responsibilities include identifying and escalating issues, and coordinating with various internal teams. The ideal candidate will have over 3 years of experience in online payments and strong analytical and communication skills.
Gaming Product Operations Coordinator
The Gaming Product Operations Coordinator role is a full-time position based in Malta, focusing on coordinating the delivery of best-in-class Casino Products. This role requires a motivated individual with a strong interest in the gaming industry, capable of taking ownership and managing multiple priorities. Key responsibilities include acting as a point of contact for game releases, managing relationships with game providers, and assisting with project delivery and product feature implementation. The position offers full training and is ideal for someone with strong organisational skills and a results-driven mindset.
Travel Manager
We are seeking a Travel Manager to oversee all travel operations, from planning and booking to trip completion. This role requires independent management of trips, strong vendor coordination, and meticulous attention to detail in managing changes and documentation. The ideal candidate will have 1-3 years of experience in travel or operations, with a good understanding of the full travel lifecycle and excellent organisational skills.
Office Coordinator (Part-time)
Evolution is seeking a part-time Office Coordinator to manage daily reception duties, handle correspondence, and maintain administrative records. This role requires a responsible and accurate individual adaptable to a fast-paced, international team environment. Key responsibilities include visitor management, supplier supervision, and assisting with meeting preparations. The position offers a competitive salary and opportunities for professional development.
Office Coordinator Team Lead
This is a leadership role within a dynamic, multi-location office environment, requiring close coordination with stakeholders, employees, visitors, and external partners. The position involves leading a team responsible for managing multiple priorities, ensuring consistent service quality, and maintaining efficient day-to-day operations. Key responsibilities include supervising and training the team, implementing workflows, and managing office resources. The ideal candidate will have strong people leadership skills and experience in operational oversight.
Live Operations Supervisor
The Live Operations Supervisor will oversee live gaming activities, ensuring optimal performance and compliance across all shifts. Key responsibilities include monitoring performance, managing game cancellations, reporting issues, and supervising studio operations. This role requires strong leadership, in-depth knowledge of live gaming, and the ability to handle real-time technical and operational challenges. The ideal candidate will be detail-oriented, adaptable, and able to motivate their team.
Operations Associate, Jackpocket (Part Time)
Jackpocket is seeking a part-time Operations Associate to manage customer lottery ticket orders and redemptions in a fast-paced fulfillment centre. This role involves ensuring accuracy and efficiency in order processing, updating systems with real-time information, and maintaining operational equipment. The ideal candidate will have a flexible schedule, experience in fast-paced environments, strong attention to detail, and excellent customer service skills.
Fraud & Risk Operator
We are looking for a meticulous and proactive individual to join our team as a Payout & Risk Operator. In this role, you will play a critical part in ensuring the financial security and integrity of our payment processes. By identifying and mitigating risks related to financial transactions, you will help maintain our world-class standards in regulatory compliance and fraud prevention. This is an outstanding opportunity to be part of a team that values innovation, collaboration, and excellence.
Technical Trainer
Deliver training programs to internal customers and employees via instructor-led training, webinars, and eLearning modules. Act as an ambassador for Aristocrat products and services. Maintain training administration records of classes taught, attendees, and student evaluations. Participate in the development of training program content consistent with adult learning methodology. Assist with video capture of step-by-step processes to build front line abilities work training materials.
Spanish Customer Service Host
Kick-start your career in the online gaming world as a Customer Service Host. You will be supporting the delivery of high-quality service within the contact centre, engaging with customers through live chats, calls, and emails in Spanish and/or English. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game. We are looking for passionate, driven individuals to join our thrilling journey of growth and innovation.
French Language Customer Account Advisor (Hybrid)
This role is for a French Language Customer Account Advisor working in a hybrid capacity. You will provide exceptional customer service to a global customer base, handling queries related to betting, payments, and accounts via Live Chat, email, and phone. The position requires fluent French and clear English communication, with a focus on efficient problem-solving and adaptability to a dynamic schedule. It offers a competitive salary, bonus scheme, and comprehensive benefits.
Real Time Resource Manager - (Back Office)
This role is for a Real Time Resource Manager responsible for leading and delivering real-time performance management for a 24/7 global Contact Centre. The position involves owning intraday service control, making real-time decisions, and protecting SLAs across multiple sites. The successful candidate will establish a new Real Time function from scratch, partnering with various teams to ensure effective management of customer demand while balancing service levels, cost, and colleague experience. This is a critical role requiring strong operational leadership and decisive action in a fast-paced environment.
Monitoring Manager Junior
We are seeking a Monitoring Manager Junior to oversee data collection and processing in monitoring areas. This role involves identifying and addressing violations, interacting with support teams, and analysing complaint effectiveness. The ideal candidate will be proactive in research and detail-oriented in database management and complaint submission methods.
Purchasing Coordinator (Onsite)
The Purchasing Coordinator will support the Global Procurement team by working closely with suppliers, creating purchase orders, and gathering information. Key responsibilities include maintaining procurement data, processing requisitions, executing purchases, tracking orders, and managing supplier communications. This role requires at least two years of administrative experience, preferably in procurement, and strong organisational and communication skills.
Customer Experience Team Leader - Twilight/Night Shift
This role is for a Customer Experience Team Leader responsible for managing the twilight/night shift operations. You will lead a team to ensure seamless customer experience, operational continuity, and adherence to service level agreements during evening hours. The ideal candidate is an independent, high-energy leader with strong customer service and leadership skills, comfortable working flexible shifts and motivating a team in a fast-paced environment.
VIP Customer Support
This VIP Customer Support role is designed for individuals who can provide exceptional, high-level assistance to VIP clients through various communication channels. The position requires availability for night shifts and rotating schedules, ensuring continuous support. Key responsibilities include prompt and professional issue resolution, proactive account monitoring, and meeting performance targets. Adaptability and strong communication skills are essential for success in this dynamic environment.
Customer Service Advisor (Fixed Term Contract)
This is a Fixed Term Contract role for a Customer Service Advisor in Darwin, NT, Australia. The role involves supporting customers across phone, email, and live chat, processing bets, and resolving queries. It requires flexibility to work rotating rosters, including evenings and weekends, and involves 3 weeks of full-time training. The position is ideal for individuals seeking a short-term, full-time role in a fun, high-energy team environment.
Part-Time Administrator
We are seeking a part-time administrative assistant to join our team. This role involves registering and controlling collections, managing SAP for accounting and administrative support, administering fixed funds, and providing general administrative assistance. The ideal candidate is an entry-level professional studying Public Accounting, Business Administration, or related fields, with proficiency in Office tools and SAP.
Sports Betting Website Supervisor
This role is for a Sports Betting Website Supervisor, responsible for overseeing the administration of Live Streaming and content delivery for bet365's sports sites. The supervisor will ensure high-quality, localised content and manage the escalation of any issues with Live Streaming products. A key part of the role involves supervising and developing team leaders, providing them with support and ensuring their progression. The position requires a proactive approach to monitoring operations, reporting to management, and maintaining the high standards of the bet365 Sports product.
Customer Account Advisor - English C1
The Customer Account Advisor role requires a C1 English level and involves providing exceptional support to US customers via chat, email, and phone. This position is based in the Bogota office and requires flexibility to work during peak sporting events, including evenings, weekends, and holidays. The role offers a chance to grow within customer support services and gain valuable insights into the American customer market.
Back Office Configuration
This role involves configuring tables and settings within the Back Office system to support new licensees and existing configurations. The position requires assessing product usability and reliability, providing feedback for improvements, and ensuring all configurations meet established requirements and standards. The Back Office Configuration specialist will also be responsible for maintaining relevant documentation. It requires 1 year of experience and advanced English.
Studio Delivery Coordinator
The Studio Delivery Coordinator supports the planning, coordination, and execution of studio operations and deliverables. This role acts as a central communication hub between internal teams, clients, and suppliers to ensure efficient progress and prompt resolution of operational issues. Key responsibilities include managing schedules, tracking progress, facilitating stakeholder communication, and supporting delivery operations. The ideal candidate is highly organised, proactive, and detail-oriented, with strong problem-solving skills.
Customer Service Representative (Night Shift)
This Customer Service Representative role focuses on delivering high-quality support through phone, chat, and email channels during the night shift. The successful candidate will be responsible for troubleshooting issues, resolving complaints, and ensuring every customer interaction is handled with empathy and efficiency. It is a fast-paced position that requires a detail-oriented professional capable of adapting to an ever-changing industry environment.
Customer Service Representative
This role involves providing excellent customer service by handling a high volume of calls, chats, and emails. The representative will answer questions, resolve complaints, and troubleshoot issues to ensure a positive customer experience. Key attributes include empathy, active listening, efficiency, and adaptability to a dynamic industry.
Customer Service Representative
This Customer Service Representative role involves managing high-volume communications across phone, chat, and email channels to resolve customer issues. The position requires a detail-oriented professional capable of troubleshooting product concerns while maintaining a polite and empathetic approach. It is a notable opportunity for someone who thrives in an ever-changing industry and is dedicated to providing comprehensive, high-quality customer experiences.
Customer Protection Contact Center Analyst Dutch and English
This role is for a Customer Protection Contact Center Analyst who will be responsible for conducting investigations into customer activity to identify potential vulnerable gamblers and address Safer Gambling or Affordability concerns. You will proactively review customer behaviour and contact them via telephone or other electronic means to discuss these issues. The role requires excellent communication skills, particularly with potentially vulnerable customers, and the ability to handle sensitive information with professionalism and empathy.
Sportsbook Operations Manager
The Sportsbook Operations Manager will be a strategic leader for the UK sportsbook, optimising promotions, bonuses, and customer incentives to maximise business value. This role involves close collaboration with various teams to refine operational processes, enhance bonus efficiency, and drive data-led decision-making. Key responsibilities include overseeing promotion execution, managing bonus budgets, generating performance insights, and fostering cross-team collaboration to achieve operational excellence and drive long-term growth.
Gaming Operations Delivery Manager
The Gaming Operations Delivery Manager will be responsible for the end-to-end operational execution of gaming campaigns, ensuring their consistent, efficient, and high-quality delivery across platforms. This role acts as an operational bridge between strategy and execution, requiring strong stakeholder management and process improvement skills. Key responsibilities include campaign configuration, adherence to operational procedures, quality assurance, and collaborating with Marketing, Product, and Propositions teams. The position offers an opportunity to shape and scale gaming operations within a collaborative and ambitious team.
Transformation Lead
The Transformation Lead will be responsible for driving several transformation initiatives to enable the effective delivery of people change across the UK&I division. This 12-month fixed-term contract role involves portfolio coordination, executive reporting, governance, and program leadership. The position requires analytical insight and close alignment with the People Change team, as well as building relationships across Flutter Functions and International.
Strategic Change Manager (AI) - 12M FTC
This 12-month fixed-term role focuses on driving strategic change initiatives across the COO and CCO functions within the UK and Ireland business. The successful candidate will manage project delivery, foster cross-functional collaboration, and ensure alignment with business priorities. It is a pivotal position for someone skilled in navigating complex environments and managing large-scale change programmes.
Customer Support Agent
We are seeking a Customer Support Agent to join our remote team. In this role, you will provide exceptional customer service via live chat, email, and phone, handling payment inquiries, KYC checks, and anti-fraud measures. You will also assist customers with game-related questions and offer personalised recommendations to enhance their gaming experience. This is a rewarding opportunity for individuals passionate about growth and making a difference in a fast-paced online casino environment.
Casino Manager - UK
Kick-start your career in the online gaming world as a Casino Manager. You will be responsible for supporting the delivery of effective strategies to meet and exceed company objectives at a market level. This role involves operational understanding of regulatory and compliance information. Your drive and ideas will help the business move faster and improve smarter. You will take ownership of work that gives the company a competitive edge, including strategy, performance, reporting, marketing, and product development.
Head of Fraud and Payments Processing
The Head of Fraud and Payments Processing is a hands-on leader responsible for transforming, running, and maintaining the Fraud and Payments Processing departments. This role involves conducting comprehensive audits of existing rules and processes, identifying inefficiencies, and driving the redesign and implementation of improvements. The successful candidate will work closely with the team, ensuring rules are correctly configured and processes are followed. They will also manage and develop team leads, conduct fraud risk assessments, and manage operational resourcing.
Customer Service Representative
As a Customer Service Representative, you will be the first point of contact for players, delivering timely, empathetic, and effective assistance across live chat, email, and social media. You will also play a key role in customer verification processes and ensuring compliance with KYC/AML requirements across multiple jurisdictions. This dual focus on player experience and operational integrity makes the role essential to both customer satisfaction and regulatory compliance.
Scandinavian Speaking Customer Experience Agent
ComeOn Group is seeking a Scandinavian Speaking Customer Experience Agent for a hybrid role in Malta. This position involves providing excellent customer service across calls, live chat, and email, becoming an iGaming expert for their brands. Key responsibilities include handling customer queries, processing documentation, and conducting security checks. The role requires fluency in Scandinavian languages and English, strong problem-solving skills, and comfort with shift work.
Polish Speaking Customer Experience Agent - Hybrid (Malta)
This role is for a Polish Speaking Customer Experience Agent based in Malta, offering a hybrid working model. The position involves providing excellent customer service to iGaming players through calls, live chat, and email. Key responsibilities include handling customer queries, processing documentation, and conducting security checks. The role requires fluency in Polish and English, strong problem-solving skills, and an interest in AI tools.
Fraud Operations Manager
The Fraud Operations Manager will be responsible for developing and implementing strategies to minimise fraud risk and ensure the effectiveness of fraud detection and prevention systems. This role involves monitoring trends, conducting risk assessments, and managing chargeback processes. The successful candidate will lead a team of fraud analysts and investigators, collaborating with various departments and external partners to maintain robust fraud prevention measures.
Swedish Speaking Customer Experience Agent - Hybrid (Malta)
ComeOn Group is seeking a Swedish Speaking Customer Experience Agent for a hybrid role in Malta. This position involves providing excellent customer service across calls, live chat, and email, becoming an iGaming expert for their brands and products. Key responsibilities include handling customer queries, processing documentation, and conducting security checks. The role is ideal for a strong communicator with problem-solving skills and an interest in AI tools.
Dutch Speaking Customer Experience Agent
ComeOn Group is seeking a Dutch Speaking Customer Experience Agent to join their team in St. Julian's, Malta. This hybrid role involves providing excellent customer service across calls, live chat, and email, becoming an iGaming expert for their brands. Key responsibilities include handling customer queries, processing documentation, and conducting security checks. The position offers competitive salary, bonus schemes, and a hybrid working model with opportunities for remote work.
Danish Speaking Customer Experience Agent - Malta
We are seeking a Danish Speaking Customer Experience Agent to join our team in Malta. This role involves providing excellent customer service across calls, live chat, and email, becoming an iGaming expert for our brands. You will handle customer queries, process documentation, and ensure player safety. The position offers a hybrid working model and opportunities for growth within the company.
Dutch Speaking Customer Experience Specialist - Malta
This role is for a Dutch Speaking Customer Experience Specialist based in Malta. You will act as a crucial link between customer support and technical teams, resolving complex customer issues with precision and ensuring high levels of satisfaction. Key responsibilities include handling player inquiries, processing withdrawals, verifying documents, and escalating complex cases. The position offers a hybrid working model, competitive salary, and opportunities for professional growth.
Swedish Speaking Customer Experience Specialist - Malta
This role is for a Swedish Speaking Customer Experience Specialist based in Malta. You will act as a bridge between frontline support and technical teams, resolving complex customer issues with precision and ensuring customer satisfaction. Key responsibilities include handling player inquiries via multiple channels, processing withdrawals, verifying identification documents, and escalating complex queries. The role requires fluency in Swedish and English, experience in online customer support, and a problem-solving mindset.
Customer Experience Operations Manager
We are looking for a new Operations Manager to join our Customer Experience team. You will be responsible for the day-to-day smooth running of the team, ensuring key results are met and exceeded. This role acts as a bridge between strategic development and operational execution, and you will be the 'go-to' person for anything affecting the support team.
Customer Experience Team Leader
This role is for a Customer Experience Team Leader who will lead and inspire teams to deliver exceptional customer service. The position involves building high-performing teams, driving performance through goal setting and KPI monitoring, and optimising customer experience operations. The ideal candidate will champion compliance and best practices while fostering an engaging team culture. This hybrid role is based in St. Julian's, Malta.
Danish Speaking Customer Experience Specialist - Malta
This role is for a Danish Speaking Customer Experience Specialist based in Malta. You will act as a bridge between frontline support and technical teams, resolving complex customer issues with precision and ensuring customer satisfaction. Key responsibilities include handling player inquiries, processing withdrawals, verifying documents, and escalating complex queries. The position offers a hybrid working model and opportunities for professional growth.
Swedish / Scandinavian Customer Experience Team Leader
This role is for a Swedish/Scandinavian Customer Experience Team Leader based in Malta. The position involves leading and inspiring a team to deliver exceptional customer experiences, going beyond traditional customer service to shape the entire customer journey. Key responsibilities include team building, performance optimisation, operational efficiency, and fostering a positive team culture. The role requires fluency in Swedish or Scandinavian and English, with experience in customer service and iGaming being advantageous.
Chargeback & Fraud Analyst
This role is for a Chargeback & Fraud Analyst to safeguard iGaming brands by mitigating losses from fraudulent activities. Key responsibilities include managing chargebacks, analysing accounts, investigating fraud cases, and identifying trends. The ideal candidate will have a keen eye for detail, a methodical approach, and the ability to make critical decisions. This position requires working on a rotating shift schedule, including evenings and weekends.
Dutch Speaking Customer Experience Agent - Night Shift
This role is for a Dutch Speaking Customer Experience Agent working night shifts in Malta. You will be responsible for providing excellent customer service across various channels, including calls, live chat, and email, and handling customer queries and issues. The position requires fluency in Dutch and English, strong problem-solving skills, and comfort with night shifts.
Customer Experience Agent - Danish, Finnish, Swedish, or Norwegian Speaking
ComeOn Group is seeking a Customer Experience Agent fluent in Danish, Finnish, Swedish, or Norwegian to join their team in St. Julian's, Malta. This hybrid role involves supporting iGaming players across calls, live chat, and email, handling account queries, payment processes, and more complex issues. The position offers a competitive salary, bonus scheme, hybrid working, and opportunities for professional growth within the ComeOn Academy.
Finnish Speaking Customer Experience Agent - Hybrid (Malta)
This role is for a Finnish Speaking Customer Experience Agent based in Malta, offering a hybrid working model. The position involves providing excellent customer service across calls, live chat, and email, becoming an iGaming expert for the company's brands and products. Key responsibilities include handling customer queries, processing documentation, and ensuring player and business safety. The role offers competitive salary, bonus schemes, and a flexible hybrid work environment.
Finnish Speaking Customer Experience Specialist
This role is for a Finnish Speaking Customer Experience Specialist based in Malta. You will act as a key link between customer support and technical teams, resolving complex player issues with precision and ensuring high levels of customer satisfaction. Key responsibilities include handling player queries via multiple channels, processing withdrawals, verifying identification documents, and escalating complex cases. The role requires fluency in Finnish and English, experience in online customer support, and strong problem-solving skills.
Office Coordinator (Malta)
Novibet is seeking an Office Coordinator in Malta to ensure the efficient running of the office and provide vital administrative support. This role involves managing daily operations, supplier relationships, office upkeep, and coordinating events. The ideal candidate will have strong organisational skills, initiative, and at least two years of relevant experience.
Junior Trading Support Agent
Join Novibet as a Junior Trading Support Agent and drive global growth. This role is key in a dynamic, fast-growing company for individuals with a passion for sports and who thrive in a fast-paced environment. You will be responsible for settling markets for live and completed sports events in real-time, requiring quick decision-making and a strong understanding of betting markets.
VIP Operations Specialist
Novibet is seeking a VIP Operations Specialist to be based in Heraklion, Crete. This role involves being the primary point of contact for VIP players, resolving issues, and promoting services. You will liaise with various departments to ensure smooth operations and maintain high standards of service for the company's most valuable clients. The ideal candidate will possess excellent communication skills and a proactive approach to customer service.
Payroll Specialist
Novibet is seeking a Payroll Specialist to manage payroll preparation and validation processes. This role involves ensuring accurate and timely payroll execution across multiple countries, performing detailed checks and reconciliations, and ensuring compliance with local labor laws. The ideal candidate will have 3-4+ years of payroll experience, strong knowledge of Greek payroll legislation, and excellent communication skills.
Senior Executive Assistant
Novibet is seeking a Senior Executive Assistant to manage the daily agenda of senior leadership, optimise time management, and prioritise tasks with discretion. The role involves coordinating meetings, managing international travel arrangements, and preparing meeting materials. The ideal candidate will have a basic understanding of budgets and financial documentation, and be able to plan and execute PR activities and events. This is a key role in a dynamic, fast-growing company.
IT Procurement Associate
Novibet is seeking an IT Procurement Associate to support procurement activities for IT categories like software, hardware, and services. This role involves managing sourcing, supplier relationships, and procure-to-pay processes to ensure operational excellence. The ideal candidate will have up to two years of experience and strong analytical and communication skills.
VIP Operations Specialist (Mexico)
Join Novibet as a VIP Operations Specialist and be the first point of contact for valued players. This role involves resolving issues, answering queries, and promoting offers efficiently. You will liaise with various departments to escalate and resolve player-related issues, ensuring alignment with business objectives and policies. Prior industry experience and excellent communication skills are essential.
VIP Operations Specialist
Novibet is seeking a VIP Operations Specialist to join their dynamic team. In this role, you will be the primary point of contact for VIP players, resolving issues and ensuring a high level of service. Key responsibilities include assisting players, liaising with internal departments, and adhering to business objectives. This position requires excellent communication skills and a proactive approach to customer service.
Procurement Specialist
Novibet is seeking a Procurement Specialist to join their team in Athens, Greece. This role is crucial for driving operational excellence in procurement activities, particularly within Professional Services categories. You will be responsible for sourcing, supplier management, and procure-to-pay processes, contributing to cost optimization and efficiency. The ideal candidate will have a degree in a relevant field and at least two years of procurement experience.
Office & Facilities Manager
Betsson Group is seeking an Office & Facilities Manager for their Malta HQ. This role involves ensuring the smooth running of workplace operations, from facilities management to creating a positive employee experience. Key responsibilities include managing internal events, vendor relationships, budgets, and health & safety protocols. The ideal candidate will have over 5 years of experience in a similar role and strong project management skills.
Travel Coordinator
Betsson Group is seeking an energetic and highly organised Travel Coordinator to join their vibrant Malta office. This role is central to creating seamless travel, relocation, and onboarding experiences for employees globally. Key responsibilities include managing travel bookings, negotiating hotel agreements, coordinating relocations, and overseeing company apartments in Malta. The ideal candidate will have at least two years of experience in a similar role within an international environment and possess strong organisational and communication skills.
Transformation Specialist
The Transformation Specialist role focuses on connecting strategy with execution within the Product Development Organisation. This position involves shaping operating models, optimising practices, and embedding continuous improvement to drive organisational agility. The ideal candidate will be outcome-driven, value simplicity, and contribute to building a culture of agility and delivering meaningful change.
English Customer Account Advisor - Programa De Discapacidad
This role is for an English Customer Account Advisor with a C1 English level, based in the Bogota office. You will provide exceptional support to US customers via chat, email, and phone, working during peak times including evenings, weekends, and holidays. The position offers a chance to grow in customer support services and gain valuable insights into the American customer market.
Dutch Speaking Customer Advisor (Hybrid)
As a Dutch Speaking Customer Advisor (Hybrid) at bet365 in Malta, you will play a crucial role in providing exceptional customer service to millions of global customers. You will support customers via live chat, email, and phone with queries regarding betting, payments, and accounts. This role requires flexibility, motivation, and the ability to multitask effectively in a dynamic environment. You will receive a competitive salary, attractive bonuses, and comprehensive benefits.
Customer Service Advisor
bet365 is hiring Customer Service Advisors for their US hub in Denver, starting July 13th. This full-time role offers a career opportunity with an 8-week training program and a promote-from-within culture. The position involves engaging with customers via live chat, telephone, and email to resolve inquiries and complaints, while promoting responsible gambling. The role requires flexibility with evenings, weekends, and holidays, aligned with the North American sports calendar.
Dutch Language Customer Account Advisor (Hybrid)
This role is for a Dutch Language Customer Account Advisor working in a hybrid capacity. You will provide exceptional customer service to a global customer base, handling queries related to betting, payments, and accounts via Live Chat, email, and phone. The position requires fluency in Dutch and English, strong problem-solving skills, and adaptability to a dynamic schedule. It offers a competitive salary, development opportunities, and a supportive work environment.
Danish-speaking Customer Service Representative (Hybrid)
This is a hybrid role for a Danish-speaking Customer Service Representative based in Malta. You will be responsible for providing excellent customer service to a global customer base via live chat, email, and phone, assisting with inquiries related to gaming, payments, and account issues. The role requires fluency in Danish and English, strong problem-solving skills, and the ability to thrive in a fast-paced environment. The position offers a competitive salary, development opportunities, and a comprehensive benefits package.
Customer Account Supervisor (English Support)
This role is for a Customer Account Supervisor focusing on English Support. The ideal candidate will be passionate about leading, coaching, and developing a team of advisors to improve their performance and enhance the customer journey. Key responsibilities include analysing feedback, acting as an escalation point, and fostering a positive team culture. The position requires strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Danish Language Customer Account Advisor (Hybrid)
This role is for a Danish Language Customer Account Advisor based in Malta, offering a hybrid working model. You will be responsible for providing exceptional customer service to a global customer base via Live Chat, email, and phone, handling queries related to betting, payments, and accounts. The position requires fluent Danish and English communication skills, adaptability, and the ability to thrive under pressure. The role offers a competitive salary, bonus scheme, and comprehensive benefits including health insurance and social events.
Supplier Relationship Administrator
The Supplier Relationship Administrator is a key administrative role within the Procurement department, responsible for managing the supplier due diligence and onboarding process. This position involves supporting the Supplier Relationship Manager and Officer, contributing to procurement strategy, and ensuring smooth business operations. The ideal candidate will be detail-oriented, thrive in a fast-paced setting, and possess strong communication skills to facilitate effective stakeholder and supplier interactions. This role offers a hybrid working arrangement and an opportunity to impact procurement transformation.
Incident Manager
We are seeking an Incident Manager to oversee and manage the incident management process. This role involves responding to service incidents, identifying root causes, and implementing solutions. You will be responsible for creating and improving incident protocols, collaborating with the team, and communicating major issues to management. The position requires strong analytical skills and the ability to work effectively in a fast-paced environment.
Executive Assistant
We are looking for a highly organised, proactive, and dependable Executive Assistant to support our leadership team and ensure smooth daily operations. This role blends executive support, office management, vendor coordination, travel arrangements, and operational assistance. The ideal candidate is resourceful, detail-oriented, and comfortable managing a wide range of responsibilities in a fast-paced environment.
Bingo Coordinator
We are seeking a Bingo Coordinator to join our Games Team, focusing on the development and performance of our Bingo offering. This role involves assisting with daily operations, coordinating with internal teams and third-party providers, and monitoring game schedules and promotions. The ideal candidate will have iGaming industry experience and a keen interest in Bingo, with strong organisational skills and a proactive mindset.
Junior Customer Service Agent
Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Finnish and English languages. Start your adventure by participating in our 3-week-long training on the job. Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations; Identify and support players in any difficulties they might encounter; Provide explanations to customers about products/site/policies/ promotions, etc; Update customer account/details with necessary information when needed; Understand, guide, and support players in Safer Gambling; Collaborate with our Fraud and payments team in customer queries; Understand AML and report any suspicious activity.
Junior Customer Service Agent - Night Shift
This role is for a Junior Customer Service Agent working a night shift, acting as the primary point of contact for players via live chat, email, and phone. You will provide exceptional support, resolve player issues, and offer guidance on products and safer gambling. The position requires a native English speaker, flexibility for night shifts, and excellent communication and organisational skills.
Junior Customer Service Agent [Swedish Speaking]
This role is for a Junior Customer Service Agent who will be the first point of contact for players, handling inquiries in Swedish and English via live chat, email, and phone. Key responsibilities include providing excellent customer support, resolving player issues, and understanding safer gambling and AML procedures. The position offers a 3-week training period and a relocation package to Malta.
Project/Process Automation Manager
The Project/Process Automation Manager will coordinate cross-functional teams and improve operational efficiency. Key duties include managing meeting cadences, enhancing Jira workflows, and automating routine tasks using AI and no-code tools. This role requires a proactive individual with a keen eye for detail and a drive to see tasks through to completion, contributing to the smooth operation of multi-brand processes.
Personal Assistant
Currently we are looking for a skilled and dynamic Personal Assistant to become an integral part of our team, working hand-in-hand with one of our esteemed top managers. This is a unique opportunity to directly support and collaborate closely with a key decision-maker within our organization, playing a pivotal role in their day-to-day operations and contributing to their overall effectiveness and success.
Office Manager
LiveScore Group is seeking an Office Manager to join their Gibraltar office. This role focuses on the practical and strategic management of the office environment, ensuring it operates seamlessly and provides an exceptional experience. The Office Manager will be responsible for facilities, budget optimisation, Health & Safety compliance, and onboarding new team members.
Payments and Fraud Analyst
The Payments Analyst role involves reviewing and monitoring transactions, investigating suspicious activities, and handling chargeback cases to mitigate risk. You will also handle internal escalations and escalate payment-related incidents to the technical team. The role requires attention to detail, strong decision-making, and effective workload management.
Attendance Coordination Specialist
SoftConstruct is seeking an Attendance Coordination Specialist to manage employee attendance. Responsibilities include performing software entries for various attendance-related events, collaborating with employees, and supporting the payroll process. The role also involves working with IT teams on attendance systems and ensuring compliance with regulations. Fluency in Armenian, Russian, and English is required.
Operations Supervisor, Jackpocket
As an Operations Supervisor for Jackpocket, you will lead a team responsible for daily lottery courier operations, ensuring smooth and timely ticket order processing to meet production goals. You will shape key decisions on personnel management, process development, and operational improvements. This role is crucial in elevating the digital lottery courier experience for customers in a fast-growing industry.
Risk, Fraud & Payments Analyst
Casumo is seeking a Risk, Fraud & Payments Analyst to join their Operations team in Skopje, North Macedonia. This role involves monitoring and resolving alerts related to payments, fraud, and bonus abuse, as well as conducting account reviews and risk assessments. The analyst will also manage chargeback cases, respond to payment queries, and ensure compliance with gaming regulations. This is a hybrid role with shift work flexibility.
Office Coordinator
An energetic and highly organised Office Coordinator is sought to ensure the smooth operation of a Malta office and enhance the workplace experience. This role involves managing office operations, coordinating travel and events, and supporting employee initiatives. The ideal candidate will be proactive, resourceful, and possess excellent communication skills, with a passion for creating a positive and well-maintained office environment.
Manager Projects & Delivery
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. You’ll take ownership of work that gives us our competitive edge. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. You’re someone who brings proven experience in project and delivery roles within product-led or digital environments, with a strong background in product delivery and project management expertise.
Jira Board & Project Manager
We are seeking a proactive and experienced Jira Board & Project Manager to serve as a critical operational anchor for our distributed affiliate marketing and financial workflows. This is a vital role focused on driving process efficiency, managing complex partner payment operations across multiple geographies, and ensuring seamless cross-functional execution through systematic task management.
Business Process Manager
SoftConstruct is seeking a Business Process Manager to analyse, design, and optimise business processes. This role involves leading process implementation, coordinating with IT, and driving change management to foster continuous improvement and ensure compliance. The ideal candidate will possess strong analytical and project management skills, with a focus on process efficiency and regulatory adherence. This is an opportunity to shape business operations and contribute to strategic decision-making.
Non-Sports Manager, Predictions Operations
This role is for an Operations Manager focusing on the Non-Sports Predictions vertical at DraftKings. You will be responsible for the strategy, execution, and growth of prediction markets across various categories like crypto, politics, and culture. Key responsibilities include driving business outcomes through performance metrics, identifying market opportunities, and collaborating with cross-functional teams. The ideal candidate will have strong analytical skills and experience in fast-paced environments.
Senior Programme Manager, Partner Operations
Light & Wonder is seeking a Senior Programme Manager for Partner Operations to lead new market entry programmes. This role requires a deep understanding of regulated markets and the ability to coordinate across Legal, Compliance, Commercial, Technology, and external Partners. You will own programme plans, manage the Partner Operations portfolio, and drive documentation and process improvements. Strong stakeholder management and experience in iGaming or a similar regulated industry are essential.
Partner Operations Executive
We are looking for an organised, proactive Partner Operations Executive to join our team in Chiswick. You will support the delivery of process improvement initiatives and provide flexible operational support across the Partner Operations function. This role suits someone who is comfortable with variety, manages their own workload without being chased, and gets satisfaction from making things more organised.
Licensing Specialist
The Licensing Specialist will monitor and maintain the Gaming License (GL) process for Aristocrat Gaming staff. This role involves coordinating the collection of applications and documentation, interacting with employees and internal departments, processing license applications, and serving as a liaison with Gaming Agencies. The ideal candidate will have 1+ years of experience in the Gaming Industry, familiarity with licensing regulations, and proficiency in Microsoft Office Suite.
Customer Service Host
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. As a Customer Service Agent, you’ll be supporting the delivery of a high-quality service within the Call Centre function, directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This role requires a passion for sports and sports betting, excellent communication skills, and intermediate computer proficiency. Desirable skills include in-depth knowledge of sports betting markets and previous experience in the online gaming or casino industry.
Customer Research Agent
As a Customer Research Agent, you will monitor customer support communications for an international online gaming company to ensure quality and compliance. Your responsibilities include documenting feedback, collaborating with the support team to establish best practices, and creating detailed reports on quality metrics and agent performance. This role requires strong analytical skills to identify areas for improvement and contribute to enhancing the overall customer service experience. Fluency in Spanish and advanced English proficiency are essential.
Operations Associate, Jackpocket (Part Time)
Jackpocket is seeking a part-time Operations Associate to join their fulfillment centre team in Pueblo, CO. This role is crucial for managing the customer lottery ticket order and redemption experience, ensuring accuracy and efficiency. You will be responsible for updating systems, streamlining workflows, and maintaining equipment. The ideal candidate is detail-oriented, tech-savvy, and possesses strong customer service skills.
Sportsbook Operations Senior Associate
The Sportsbook Operations Senior Associate role focuses on executing sportsbook strategy and driving revenue through real-time event activation. This position involves close collaboration with various marketing and operational teams to create engaging betting experiences for customers. Key responsibilities include supporting live sports windows, go-to-market campaigns, and game day operations, with a need for strong organisational and data-driven decision-making skills. The role offers exposure to strategic planning and cross-functional coordination within a fast-paced environment.
InPlay Analyst - Service Provider
Genius Sports is seeking an InPlay Analyst to monitor live sporting events globally and capture accurate play-by-play data. This role is crucial for ensuring feed integrity through product monitoring, issue reporting, and discrepancy resolution. The analyst will support the Sports Statistician Network and collaborate with supervisors using custom software to maintain real-time data accuracy and compliance. This is an opportunity to join a central operations team that empowers business growth.
Operations Manager
This role is for an Operations Manager responsible for coordinating operational processes across multiple projects and teams. The key focus is on maintaining efficiency, transparency, and cross-functional collaboration to support the scaling of operational functions. The successful candidate will track workflows, ensure process visibility, and drive improvements while working closely with various stakeholders.
Partnership Coordinator
The Game Operations Specialist supports the release, configuration, and ongoing operation of game content across multiple markets. This role involves coordinating game launches, updates, and integrations accurately and on time. It requires working closely with internal teams and external partners to manage configurations, support new market onboarding, and ensure the smooth operation of live content. Key responsibilities include planning and executing game releases, managing configurations, and providing operational support during onboarding and post-launch activities.
Payment Operations Manager
The Payment Operations Manager will oversee the functionality and performance of payment systems for a leading business advisory group in the iGaming and Entertainment sector. Key responsibilities include monitoring payment methods, analysing acceptance rates, managing balances, and developing contingency plans. The role requires a strong analytical mindset, proficiency in Excel, and a deep understanding of online payment integrations. This is an excellent opportunity to contribute to data-driven enhancements and product improvements within a dynamic work environment.
Office Administrator
This role is for an Office Administrator in Munich, responsible for overseeing all aspects of office administration, facilities management, and health and safety initiatives. Key duties include managing attendance, post, travel expenses, vendor relationships, and ensuring compliance with local laws and safety regulations. The position requires strong communication and problem-solving skills, proficiency in HRIS and Microsoft Office, and fluency in German and English.
Internal Communication Specialist
This role is for an Internal Communication Specialist to join the Employer Branding and Internal Communications team. You will be responsible for planning and executing employee engagement initiatives and internal events, as well as creating and publishing internal communication content. The position offers the opportunity to shape everyday life at Evolution and strengthen company culture.
Customer Support Specialist
We are seeking a Customer Support Specialist to join our remote team. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving issues, and providing assistance across our Casino, eSports, and Sports products via chat and email. The ideal candidate will have strong customer service skills, a passion for iGaming, and the ability to work independently and collaboratively in a remote setting. Flexibility to work varying shifts in a 24/7 support team is also required.
Operations Support Analyst
We are seeking an Operations Support Analyst to join our global team. You will be responsible for the centralized Incident communication process, triaging and resolving production issues, application monitoring, and incident coordination for B2B customers. This role requires excellent communication and technical skills, with a strong understanding of industry knowledge to meet Service Level Agreements.
Customer Service Host
We are looking for passionate and driven individuals to join our thrilling journey of growth and innovation. As a Customer Service Agent, you will support the delivery of high-quality service within the Call Centre function, focusing on customer loyalty, brand integrity, responsible gambling, retention, and relationship building. You will handle player queries across various mediums, strive for first contact resolution, and ensure all communication meets the required standard. This role requires excellent communication skills, intermediate computer proficiency, and a strong work ethic.
Head of Customer Operations - NL/BE
This role is for a Head of Customer Operations responsible for leading Player Risk, High-Value Customer Engagement & Sustainability, and Customer Service teams in the NL & BE markets. The focus is on ensuring consistent, compliant, and high-quality operations, managing performance, and maintaining service standards. The position requires a strong understanding of regulatory adherence, particularly RG and AML, and involves shaping cross-functional initiatives with operational input and data-driven recommendations. Success will be measured by consistent delivery of SLAs, operational efficiency, and strong team leadership.
Sports Data Quality Operators: Football
Genius Sports is seeking Sports Data Quality Operators for Football to join their team remotely in Colombia. In this entry-level role, you will be responsible for reviewing and quality-checking football match data, identifying and correcting errors, and analysing recorded match videos. A strong passion for football and attention to detail are essential for success in this position.
Project Manager
This role is for a Project Manager responsible for the end-to-end delivery of studio projects and daily operations within a dynamic online casino setting. You will coordinate with technical and cross-functional teams to manage AV technology and infrastructure, ensuring efficient procurement, installation, and dismantling. Key responsibilities include project planning, resource allocation, risk management, and ensuring compliance with operational and safety standards.
Data Collection & Scouting Operations Director / LATAM
FeedConstruct is seeking a Data Collection & Scouting Operations Director for the LATAM region. This role is responsible for leading and managing data collection and scouting operations, developing a strong regional network, and ensuring accurate, real-time sports data collection. The position requires collaboration with various teams, monitoring of regional sports markets, and management of local contributors. The ideal candidate will have strong analytical, operational, and leadership skills, with fluent English and Spanish communication abilities. This is a fully remote, full-time position.
Mandarin Table Announcer 中文遊戲桌面主持人
This role is for a Mandarin Table Announcer for a live casino. You will be responsible for hosting and announcing live card games in Mandarin, creating an engaging atmosphere for players. Key duties include ensuring games run smoothly, reporting issues, and participating in promotional activities. Fluency in Mandarin is essential, with English proficiency preferred, and experience in the gaming industry is an advantage.
Office Manager & Team Lead
We are looking for an Office Manager & Team Lead to ensure the smooth and efficient operation of our Copenhagen office. This role involves overseeing administrative tasks, managing daily office operations, and providing leadership to the Danish Office Team. You will be responsible for people management, coaching, and fostering a positive team environment, while also acting as the primary point of contact for visitors and liaising with external partners. The ideal candidate will have experience in office management and leadership, with strong communication skills in both Danish and English.
Operations Manager, Jackpocket
The Operations Manager, Jackpocket role involves leading daily operations at a lottery fulfillment centre, focusing on order processing and facility management. Key responsibilities include training and developing the team, establishing operational efficiencies, and ensuring a safe work environment. This position requires strong leadership skills, experience in fast-paced settings, and the ability to make a direct impact on customer experience.
Enterprise Applications Manager
This role involves maintaining and modifying HFM/Hyperion Planning/Essbase application metadata and supporting the Finance organisation during budget and forecasting cycles. You will define and document security settings, manage functional artefacts, and provide level 1 and level 2 application support. The position requires a Bachelor's degree in Accounting or Finance and 3-5 years of experience supporting Oracle Hyperion Planning and Essbase.
Trading Support Agent
This role is for a Trading Support Agent based in Cape Town. You will provide second-line support for trading-related queries, ensuring optimal efficiency and profitability. Key responsibilities include assisting departments with sportsbook escalations, updating databases, and developing trading skills. The ideal candidate will have strong communication skills, a keen interest in sports, and the ability to adapt to a 24/7 shift environment.
Head of Payments Operations
This role is for a Head of Payments Operations responsible for the end-to-end withdrawal life cycle. Key responsibilities include managing processes, projects, reporting, systems, and cashflow to ensure efficient, reliable, and compliant withdrawals. The role involves partnering with internal teams and external providers, analysing payment data, and presenting findings to senior leadership to drive improvements and strategic initiatives.
SOX Audit Administrator
This role is for a SOX Audit Administrator responsible for the coordination, tracking, and administration of the SOX compliance programme. You will act as a key operational link between Finance, control owners, Internal Audit, and External Auditors to ensure a well-controlled environment. Key responsibilities include managing audit requests, supporting testing activities, and tracking deficiencies and remediation efforts. The ideal candidate will have strong organisational skills, attention to detail, and excellent communication abilities.
EDD Specialist HVC
As an EDD Specialist HVC, you will be responsible for protecting business revenue and mitigating compliance risk by assisting customers with Source of Wealth requirements. This role involves establishing and strengthening customer relationships, providing excellent customer service, and handling objections to ensure compliance adherence. You will also be involved in improving customer retention, troubleshooting roadblocks, and collaborating with other departments to enhance the overall customer due diligence experience.
Office Manager
BrainRocket is seeking an experienced Office Manager for their Warsaw office. This critical role involves leading administrative and operational functions to ensure an efficient, safe, and welcoming workplace. Responsibilities include managing office maintenance, supplies, vendor relationships, and supporting HR and employee engagement initiatives. The ideal candidate will have a strong background in office management and a people-centric approach.
Match Operator/ Local Match Reporter
The Match Operator/Local Match Reporter is a part-time role focused on live sports event coverage and data accuracy. Responsibilities include communicating with remote reporters, updating match commentary in a computer system, and monitoring live game data. The role requires on-site presence at sporting events to gather and report detailed match information, including play-by-play action and scoreboard details, ensuring all data is accurate and timely.
Trading Operations Associate
The Trading Operations Associate role is part of a 24/7 team responsible for troubleshooting and escalating issues on operational sports betting platforms. This position is crucial for achieving "operational excellence" within the Risk & Trading department. Key responsibilities include assisting traders, verifying and creating sports setups, testing app features, and communicating with data providers. The role requires extensive sports knowledge and the ability to work evenings, weekends, and holidays.
Trading Operations Associate
The Trading Operations Associate role supports the 24/7 Risk and Trading Operations team, ensuring operational excellence across sports betting platforms. Key responsibilities include assisting traders with issue escalation, verifying and creating sport setups, and monitoring app features. This role requires extensive sports knowledge, computer savviness, and the ability to work flexible hours, including evenings, weekends, and holidays.
Trading Operations Associate
The Trading Operations Associate role is part of a 24/7 team responsible for supporting operational sports betting platforms. Key responsibilities include assisting traders with issue escalation, verifying and creating sports setups, and monitoring app features. The role requires extensive sports knowledge, computer savviness, and the ability to work flexible hours.
Customer Service Associate
Playtech Managed Services is seeking a Customer Service Associate fluent in English to provide exceptional support to clients. You will address customer queries via chat, email, and phone, resolving issues professionally and adhering to company procedures. The role requires strong communication and multitasking skills, a personal interest in sports, and flexibility to work shifts. This is an opportunity to join a dynamic team and contribute to a leading gaming technology company.
Senior Operational Lead – Live Sports Data Production (m/f/d)
This role is for a Senior Operational Lead responsible for the operational backbone of the Live Production unit, ensuring the delivery of mission-critical live sports data worldwide. The position requires driving operational excellence, maintaining data integrity, and executing strategic initiatives within a fast-paced, high-stakes environment. The Senior Operational Lead will oversee scout training, manage workflows, and foster cross-functional collaboration to optimize data delivery and business impact.
Sports Data Operator (Civil Contract)
Genius Sports is seeking a remote Sports Data Operator in Bulgaria for a civil contract role. This position involves collecting and monitoring live sports data, including teams, lineups, and player performance, using specialized software. The operator will ensure data accuracy, provide real-time feedback, and collaborate with game managers. The role requires flexible availability, including weekends, and a strong passion for sports like Football and Basketball.
Delivery Manager
We are looking for an experienced Delivery Manager to join our development team. This role involves managing projects, ensuring stakeholder satisfaction, leading the team, and overseeing program management. The ideal candidate will have at least 3 years of experience in a similar position, strong project control and execution skills, and excellent communication abilities. Responsibilities include managing project scope, timeline, resources, and risks, as well as providing regular feedback to team members and supporting their growth.
Service Manager (Partners)
The Service Manager (Partners) oversees the daily operations, SLA monitoring, and service performance of an external online casino studio. This role acts as the main operational contact for the partner, ensuring contractual obligations, SOPs, and regulatory requirements are met. The Service Manager proactively identifies risks, investigates incidents, validates data, and escalates issues to maintain service integrity. It's a non-people management role focused on partner performance, operational control, and reporting accuracy, requiring involvement during critical studio activities.
Customer Service Agent - Dutch Speaking
FDJ UNITED is seeking a Dutch-speaking Customer Service Agent to join their global team in Malta. This hybrid role involves providing customer support via live chat, email, and telephone to customers across multiple brands and markets. You will assist players with inquiries, guide them through the platform, and contribute to a positive and safe gambling experience. The ideal candidate is fluent in Dutch and English, possesses strong problem-solving skills, and is passionate about delivering excellent customer service.
BPO Operations Specialist (Swedish Speaker)
The BPO Operations Specialist (Swedish Speaker) role is crucial for supporting back-office functions and ensuring an exceptional customer experience. Key responsibilities include daily metric analysis, performance reporting, and providing support to BPOs and users. The role also involves managing BPO targets, analyzing communications, handling escalations, and optimizing knowledge base content. This position requires strong analytical and communication skills, with a focus on continuous improvement and stakeholder alignment.
VIP Events Senior Associate
FanDuel Group is seeking a Senior Associate of VIP Events to manage hospitality assets and assist in the planning and delivery of VIP events. This role aims to reward customers and facilitate direct interaction with valuable players. Responsibilities include event planning, coordination, execution, vendor management, and budget tracking. The position requires strong organisational and problem-solving skills, with travel expected.
Backoffice Agent (Swedish Speaker)
This role is for a Backoffice Agent (Swedish Speaker) focused on Responsible Gaming support. You will provide second-level customer support, analyze vendor performance, and handle critical alerts. The position requires strong analytical skills and the ability to collaborate with various stakeholders to ensure a stable operational plan and excellent customer experience.
Quality Control Analyst (Swedish Speaker)
We are seeking a Quality Control Analyst with native Swedish language skills to join our Customer Operations team in Sliema, Malta. This role is crucial for maintaining high standards of customer experience by monitoring and evaluating service interactions. You will analyze customer feedback, provide insights for coaching, and contribute to process improvements.
Customer Support Quality Specialist
The Customer Support Quality Specialist will monitor customer interactions to ensure adherence to policies and procedures, providing feedback and identifying areas for improvement. This role involves collaborating with the support team to establish best practices, creating reports on quality metrics, and developing a deep understanding of the company's products. The ideal candidate will have strong analytical skills and experience in quality assurance within a customer support environment.
Associate Operations Manager
Drive daily operations and play a pivotal role in shaping the future of Jackpocket, a new lottery fulfillment product. Oversee lottery ticket order processing, facility management, and team development through hands-on mentorship and hiring. Make a direct impact and revolutionize the digital lottery courier experience for customers in this rapidly growing industry.
Operation Manager, Jackpocket
Lead daily operations in a lottery fulfillment center, overseeing ticket processing and facility management. Mentor and develop your team, driving performance and implementing best practices for optimal efficiency. Take ownership and make a direct impact to revolutionize the digital lottery courier experience.
Executive Assistant
Executive Assistant role supporting the Chief Legal Officer, focusing on managing complex schedules, priorities, and communications. Requires exceptional organizational skills, executive presence, and the ability to build trust. This position is central to a fast-paced, results-driven environment where precision and sound judgment are crucial.
Operations Associate, Jackpocket
Join DraftKings as an Operations Associate for Jackpocket in Pueblo, CO. You will manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. This role involves updating systems, streamlining workflows, maintaining equipment, and supporting operational projects in a fast-paced fulfillment center environment.
Operations Supervisor, Jackpocket
Lead a team at the heart of Jackpocket, DraftKings' innovative lottery courier product. Oversee daily operations, ensuring smooth ticket order processing and hitting production goals. Shape personnel management, process development, and operational improvements to elevate the digital lottery courier experience.
Operations Associate, Jackpocket
Join DraftKings as an Operations Associate for Jackpocket in North Andover, MA. You will manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. This role involves maintaining systems, streamlining workflows, and supporting operational projects in a fast-paced fulfillment center. The position offers a dynamic schedule and requires strong attention to detail and customer service skills.
Operations Associate, Jackpocket
Join DraftKings as an Operations Associate for Jackpocket, a part-time role in Newburgh, NY. You will manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. This role involves updating systems, streamlining workflows, maintaining equipment, and supporting operational projects to enhance the customer lottery experience.
Operations Associate, Jackpocket
Join DraftKings as an Operations Associate for Jackpocket in Newburgh, NY. You will manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. This role involves updating systems, streamlining workflows, maintaining equipment, and supporting operational projects in a fast-paced fulfillment center environment.
Executive Assistant
FanDuel is seeking a high-level Executive Assistant to support the Senior Leadership Team in New York City. This role involves coordinating schedules, travel, projects, and administrative tasks. The ideal candidate is flexible, possesses strong problem-solving skills, and can handle confidential information with discretion. This position is crucial for ensuring operational flexibility and supporting evolving business needs.
Customer Support Agent
This role is for a Customer Support Executive responsible for providing enhanced customer services to players via live chat and email. Key duties include assisting with account management, game queries, and technical troubleshooting, while ensuring compliance with responsible gaming regulations. The position requires strong problem-solving skills, empathy, and the ability to collaborate with other departments to maintain seamless 24/7 support. This is an entry-level, full-time position based in Athens, Attica, with a hybrid working model.
Customer Support Agent
We are seeking a Customer Support Executive to join our team in Thessaloniki. This role focuses on providing excellent customer service to players through live chat and email, addressing queries related to accounts, payments, games, and technical issues. You will be responsible for ensuring compliance with regulations, documenting interactions, and collaborating with other departments to resolve complex problems. The ideal candidate will be empathetic, patient, and possess strong problem-solving skills to contribute to a positive player experience.
Customer Support Executive (Finnish Speaking)
We are currently looking for a talented Customer Support Executive (Finnish Speaking) to provide enhanced customer services. This role involves responding to customer queries via live chat, email, and phone, ensuring compliance with company policies. You will also be responsible for internal communication, updating customer databases, and staying informed about company products and policies.
Customer Support Executive (Portuguese Speaking)
This role is for a Customer Support Executive who is fluent in Portuguese and English. You will be responsible for providing excellent customer service through various channels, including live chat, email, and phone. Key duties include responding to customer queries, communicating with other departments, and staying updated on company policies and products. This is an entry-level, full-time position based in Athens, Attica, with a hybrid working model.
Event Manager
The Event Manager will be responsible for organizing and delivering internal corporate events in Kyiv, managing the full event lifecycle from briefing to post-event reporting. This role requires strong strategic planning, budgeting, and vendor management skills, as well as the ability to handle on-site issues and analyze event effectiveness. The ideal candidate will have proven experience in event management, excellent organizational skills, and the ability to work autonomously.
Online Chat Operator Junior
Join our team as an Online Chat Operator and provide excellent customer support. You will consult customers on company products, assist with technical issues, and collaborate with other departments. This role requires strong communication skills, problem-solving abilities, and the capacity to handle multiple chats effectively. If you are customer-oriented and eager to grow, apply now.
Merchandise and Production Manager
Seeking a Merchandise and Production Manager to oversee the full cycle of merchandise preparation for events and international exhibitions. Responsibilities include production planning, resource optimization, quality assurance, contractor management, logistics, budgeting, and market trend analysis. The role requires experience in apparel manufacturing and proficiency in Asana and Jira.
Event Manager
The Event Manager will be responsible for the preparation and execution of internal business group events. This includes managing budgets, coordinating logistics, communicating with vendors, and utilizing Google Workspace tools for presentations, surveys, and data analysis. The role offers an opportunity to work within a fast-growing business group and a multicultural team of professionals.
Monitoring Team Specialist
Join a fast-growing business group as a Monitoring Team Specialist. Be part of a multicultural team of top professionals and enjoy a great working atmosphere. This role offers the opportunity to work remotely or on-site in beautiful offices and build a strong professional network.
Chief Operation Officer
PIN-UP is seeking a Chief Operation Officer with 3-5 years of experience in FinTech and 1-3 years in a C-level position. The role requires strategic thinking, data analysis, and strong leadership skills to drive operational efficiency and manage various aspects of FinTech product operations, including regulatory compliance, financial oversight, risk management, and team leadership.
Event Manager
PIN-UP is seeking an Event Manager to oversee international event projects from conception to completion. The role involves planning and executing large-scale exhibitions and networking events, managing budgets, and coordinating with vendors and cross-functional teams. The ideal candidate will have a proven track record in event management, strong project management skills, and experience in the iGaming or digital industries. This is a remote position offering the opportunity to work with a multicultural team of professionals.
Game Presenter
CreedRoomz is seeking motivated individuals to work as Game Presenters for online casino games. Responsibilities include organizing and conducting games, ensuring compliance with rules and regulations, and maintaining a professional demeanor. The role requires fluency in at least one specified language and a high sense of responsibility.
Procurement and Logistics Specialist
Softconstruct is seeking a Procurement and Logistics Specialist to join their team. This role involves assisting in the procurement process, coordinating logistics operations, and maintaining accurate records. The ideal candidate will have experience in procurement, logistics, or supply chain management and strong knowledge of related processes.
Customer Support Agent / Brazil / VBET
VBET Brazil is seeking a Customer Support Agent to assist users of their online betting and casino platform. The role involves providing professional and accurate support via live chat, email, and phone, acting as the first point of contact for players. Key responsibilities include resolving inquiries, troubleshooting issues, and ensuring an exceptional customer experience. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
IT Support Specialist
CreedRoomz is seeking an IT Support Specialist to provide technical assistance to internal users. The role involves troubleshooting hardware and software issues, installing and configuring systems, and resolving network problems. The ideal candidate will have strong problem-solving skills and the ability to communicate effectively with end-users and management. This position offers a dynamic work environment with flexible scheduling.
Executive Assistant
SoftConstruct is seeking a new Executive Assistant to join their team. The role involves serving as a primary point of contact, managing communications, providing translation support, organizing events and meetings, and assisting with travel arrangements and administrative tasks.
Operations Coordinator
SoftConstruct is seeking a new Operations Coordinator to join their team. The role involves coordinating daily business operations, supporting process improvements, liaising with internal teams, and assisting with project management. The ideal candidate will have a Bachelor's degree and 2+ years of experience in a relevant role, with strong organizational and communication skills.
Level 1 Customer Support Technician
We are looking for a Level 1 Customer Support Technician on a permanent contract (CDI) in Bordeaux to join Aleda, a subsidiary of the FDJ UNITED Group specializing in secure electronic transactions. Your main tasks will include handling customer calls, qualifying and resolving level 1 incidents, and providing remote assistance for equipment setup. This position is ideal for an autonomous, rigorous individual with excellent oral communication skills, wishing to evolve in a dynamic and transforming sector.
Mobile Technician South
FDJ UNITED is seeking a Mobile Technician for its subsidiary Aleda to cover the South of France. This role involves installing and training clients on payment solutions in various points of sale, with national travel and overnight stays required. The position offers full remote work when not on intervention and requires at least 2 years of experience in mobile installation/training.
Helpdesk Technician N1 - M/F - Permanent Contract
We are looking for a Level 1 Helpdesk Technician on a permanent contract in Bordeaux to join the L'Addition team, a subsidiary of the FDJ Group. Your main role will be to handle customer calls, qualify and resolve Level 1 incidents, and assist clients with setting up their equipment remotely. You will also ensure compliance with company standards and procedures.
Business Operations Lead
Seeking a Business Operations Lead to build a scalable operational system for a fast-growing digital business. This role focuses on creating clarity, efficiency, and alignment through data-driven decisions and process improvement. You will collaborate with leadership and cross-functional teams to enhance business operations, scaling, initiative prioritization, and success measurement.
Office Coordinator
An Office Coordinator is sought for a full-time position in Sofia to ensure the smooth day-to-day operation of the office. Key responsibilities include managing access control systems, handling correspondence, maintaining office supplies and inventory, and ensuring compliance with company policies. The role requires a high sense of responsibility, excellent communication skills, and the ability to work independently and as part of a team in a fast-paced environment.
Lab Operations and Material Lead
Aristocrat is seeking a Lab Operations and Material Lead to optimize their hardware engineering lab. This role involves coordinating daily lab operations, managing material flow, and improving efficiency for engineering teams. The ideal candidate will have a strong background in lab operations or materials management and the ability to implement structured operational systems.
Administrator
Playtech is seeking a detail-oriented and organised Administrator for their ECM unit. The role involves providing administrative and planning support to the CSD Coordinator and Head of Delivery. Key responsibilities include processing timesheets, managing service records, coordinating logistics, and assisting with scheduling and reporting. The ideal candidate will have advanced Excel skills and strong communication abilities.
Personal Assistant
Skilled and dynamic Personal Assistant needed to support a top manager at BrainRocket. This role involves providing comprehensive administrative and lifestyle support, managing schedules, coordinating travel, and acting as a key point of contact. The ideal candidate will have proven experience, excellent organizational skills, and discretion.
Operations Production Lead
Trustly is seeking Operations Production Leads for its regulated operational function. This role is responsible for operational delivery, translating business goals into clear deliverables for KYC & Transaction monitoring teams, and ensuring these goals are met. The ideal candidate will drive team success, manage multiple priorities, and have experience in KYC/AML within Fintech, Payments, Banking, or Financial Services.
Office Manager for Romania, Bulgaria & Czech Republic
The Office Manager for Romania, Bulgaria & Czech Republic will oversee and coordinate daily office operations across multiple locations. This role involves leading the Office Operations Management team, implementing unified policies, and ensuring offices are well-maintained. The manager will also handle supplier management, budget preparation, and continuous improvement of office services. The position requires strong responsibility, multitasking, and a collaborative work style.
Middle Office Manager
GR8 Tech is seeking a Middle Office Manager to ensure the smooth and predictable running of their office environment. This role involves owning day-to-day operations, coordinating vendors, managing budgets, and organizing events to create a comfortable and seamless office experience for the team.
Equipment Support Specialist
Evolution is looking for an Equipment Support Specialist for their team in São Paulo. This role involves the installation, maintenance, and monitoring of gaming equipment to ensure its continuous availability. The ideal candidate will have a high school diploma, good computer skills, and the ability to work under pressure. The position offers the opportunity to work in a leading company in the online casino entertainment sector.
Project Manager
This role is for a Project Manager responsible for overseeing projects from initiation to completion. Key duties include planning, executing, monitoring, and closing projects, managing resources, and communicating with stakeholders. The position requires strong organisational, analytical, and problem-solving skills, along with excellent English and Portuguese communication abilities. This is a full-time, on-site role located in São Paulo.
Technical Account Manager
We are seeking a proactive, technically minded and relationship-driven Technical Account Manager to serve as the primary operational liaison for our GiG partners. In this role, you will combine strong customer relationship management with hands-on technical support to ensure our operators receive exceptional service, timely issue resolution, and clear guidance on how to maximize value from our products. You will act as the trusted point of contact for a portfolio of partners - driving operational excellence, identifying growth opportunities, and championing customer needs across internal teams.
Office Administrator
Sportradar is seeking an Office Administrator in Munich to manage administrative tasks, facility management, and health & safety. This role involves close collaboration with HR and the Office Lead to ensure efficient operations. Responsibilities include office administration, attendance management, organizing events, managing local service providers, and ensuring compliance with health and safety regulations. The role also involves coordinating employee benefits and liaising with external providers.
Office Coordinator Team Lead
This Office Coordinator Team Lead position is a leadership role overseeing operations across multiple locations. The successful candidate will guide a team, manage daily office functions, and ensure high service expectations are met. Key responsibilities include supervising staff, optimising workflows, managing resources, and fostering team growth. This role requires strong organisational skills, effective time management, and the ability to balance hands-on tasks with team leadership.
Office Coordinator
This is a front-facing role in a fast-paced office environment, requiring frequent interaction with employees, visitors, and external partners. The role involves managing multiple responsibilities in parallel, working with changing priorities, and maintaining high professional and service standards. The successful candidate will be comfortable working independently, making day-to-day decisions, and adapting quickly to operational needs.
Technical Operations Manager
The Technical Operations Manager will lead a team of Support Specialists and oversee the studio equipment build process, resource planning, and project management. This role is crucial for ensuring the uninterrupted operation of studio technical equipment through maintenance, repair, and strategic procurement. The position also involves contributing to R&D, solution design, and new employee development, making it a key role in maintaining operational excellence.
Procurement Manager
BrainRocket is seeking a highly skilled and motivated Procurement Manager to join their dynamic team in Warsaw, Poland. This role offers an exciting opportunity to establish and grow a procurement function from the ground up. The ideal candidate will have a proven track record in managing procurement activities across various categories and thrive in a fast-paced, ambiguous environment. This is a fully on-site position.
Personal Assistant
We are seeking a skilled and dynamic Personal Assistant to support a top manager. This role involves providing comprehensive administrative and lifestyle support, managing schedules, coordinating travel, and acting as a key point of contact. The ideal candidate will have proven experience, advanced Microsoft Office skills, and excellent communication abilities.
Sr. Business Protection Specialist
The Sr. Business Protection Specialist is responsible for ensuring operational processes are documented, controlled, and aligned with regulatory requirements. This role involves conducting audits, monitoring regulatory updates, and assessing the impact of process changes. The specialist will play a key role in protecting customers, reducing regulatory risk, and ensuring audit readiness through clear documentation and control mappings.
Scheduling Coordinator/Analyst Customer Service and Compliance
Aristocrat is seeking a skilled Scheduling Coordinator/Analyst to ensure customer support and compliance teams operate efficiently. This role involves building and managing rotas, coordinating schedules, optimizing workforce efficiency, and generating performance reports. The ideal candidate will have at least 2 years of experience in multi-location scheduling and strong organizational skills.
Customer Service Agent - Overnight
Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. Responsibilities include providing information, troubleshooting technical issues, handling various communication channels, and offering feedback. The role requires excellent communication skills, advanced computer knowledge, and the ability to work independently in a fast-paced environment.
Head of Office Admin
GR8 Tech is seeking a Head of Office Admin to build and scale a seamless, efficient, and human-centered office environment across multiple locations. This role involves defining workplace strategy, managing end-to-end office operations, leading new office launches, and overseeing vendor management. You will partner closely with HR, IT, Security, and Finance to ensure aligned operations and support leadership with insights. The ideal candidate has 5+ years of experience in Office Administration/Operations, including leadership, and strong vendor management skills.
Business Operations Manager
The Business Operations Manager is a critical partner to the VP of Operations, providing hands-on operational support and translating strategic goals into outcomes. This role involves providing data-driven insights, driving initiatives to improve productivity, and enabling the VP of Operations to operate at maximum leverage. You will act as an operational "second brain", turning ideas into measurable results by working across various business functions to ensure clear priorities, accountability, and timely execution.
Support Team Lead
Growe is seeking a Support Team Lead to manage a team of L1 support engineers in a 24/7 shift model. The role involves ensuring high-quality support operations, SLA compliance, and improving incident management processes. The ideal candidate will have 3+ years of experience in Technical Support and 1+ year in a Team Lead role, with strong incident management and communication skills.
Operations Specialist
Operations Specialist needed to bring structure to operational processes, ensure transparency, and reduce operational load. This role requires strong skills in processes, goal tracking, and cross-functional coordination. The specialist will organize and support operational processes across multiple projects, manage goal decomposition, and monitor performance.
Billing Operations Specialist
We are seeking a detail-driven Billing Operations Specialist to safeguard revenue, manage payment risks, and ensure seamless billing operations. This role involves handling fraud alerts, chargebacks, refunds, and CRM billing tasks, as well as verifying suspicious customers and monitoring KPIs. You will collaborate with payment systems, address prevention alerts, and contribute to the continuous improvement of internal processes and documentation.