Sr. Business Protection Specialist

The Sr. Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves as a critical liaison between Operations, Compliance, and Internal Audit teams. This role is responsible for ensuring that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls. The Sr. Specialist will perform regulator-aligned agent-audits, monitor regulatory updates, and proactively assess the impact of process changes across Operations. This person will play a key role in protecting customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings.

• Conduct regulator-aligned self-audits of Operations teams’ manual transactions and customer-impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures. Identify process deviations, emerging patterns, and escalate findings with clear documentation and recommended corrective actions. Work with analytical teams to identify continuous improvements to identify process deviations.
• Maintain audit-ready records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries.
• Map end-to-end operational processes to applicable regulations, internal controls, and internal policies, ensuring clarity of control intent and execution.
• Partner with Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience.
• Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams.
• Monitor regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection.
• Assess the operational and control impact of regulatory changes and support the definition of required process updates in partnership with Compliance.
• Provide clear, actionable guidance to Operations and Knowledge Management teams on regulatory-driven process changes.
• Serve as a key point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution.
• Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts.
• Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines.
• Act as a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to drive shared understanding of regulatory expectations and process ownership.

• Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated industry.
• Working knowledge of internal controls, audit principles, and regulatory compliance concepts.
• Strong ability to map complex processes to control and regulatory requirements.
• Proven ability to work cross-functionally with Operations, Compliance, and Audit teams.
• High attention to detail with strong analytical and organizational skills.
• Excellent written and verbal communication skills, with the ability to translate regulatory requirements into operationally actionable guidance.

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!