Trading Support Operations Coordinator
Join BetMGM as a Trading Support Operations Coordinator, a front-line role managing technical and process issues within the Trading team. You will coordinate with various departments to mitigate negative customer experiences, track performance, and drive improvements. This role requires working shifts, including evenings, weekends, and holidays, and involves ensuring consistent customer experiences by accurately recording and tracking issues through to resolution.
Content Management Specialist, Gaming
We are seeking a detail-oriented Content Management Specialist – Gaming to create, manage and optimise promotional content across BetMGM and Borgata casino and poker platforms. This role requires strong organizational skills and the ability to oversee multiple campaigns simultaneously while ensuring accuracy, regulatory compliance and a seamless user experience.
Corporate Security Specialist
The Corporate Security Specialist (HQ) protects people and property at the BetMGM Corporate Office in Jersey City, New Jersey, and safeguards teams globally through the Emergency Response Center. This role involves safety, security, surveillance, compliance, audit, inventory control, facilities, maintenance, and emergency response. Responsibilities include building security, customer service, facility patrols, equipment inspections, and liaising with external agencies. The specialist will also manage incident reporting, coordinate emergency responses, and assist with shipping, receiving, and inventory control.
Executive Sports Host
As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. You will be responsible for a defined segmentation of players and tasked with achieving company objectives through effective telemarketing and customer relations. This role involves assisting players throughout their activity journey and serving as a direct point of contact for any service-related items.
Marketing Acquisition Analyst
The marketing data analyst will work alongside the broader marketing and BI teams to help identify areas of opportunity to drive business growth. They will support a culture of data driven decision making, provide actionable insights and recommendations as well as identify key opportunities and efficiencies within marketing business. The ideal candidate will be a motivated analytical thinker who thrives in fast pace, collaborative environments to inform key business decisions. They will also need to efficiently manage multiple projects across several different key business priorities within the marketing space. It is vital for this person to feel comfortable interfacing with key internal and external business leaders.
Business Portfolio Manager - Marketing
The Business Portfolio Manager (Marketing) is a senior individual contributor responsible for leading the Marketing portfolio and driving the successful delivery of complex, cross-functional marketing programs. This role acts as a strategic partner to Marketing leadership, enabling confident decision-making and predictable execution. You will work closely with senior stakeholders to frame options, surface trade-offs, and guide decisions that translate marketing strategy into measurable outcomes. Ideal for someone with strong program delivery leadership, a portfolio mindset, and the ability to orchestrate work across teams.
Test Engineer
The Test Engineer role ensures the quality, performance, and compliance of BetMGM applications across various features and integrations for regulated North American markets. This fully remote role involves taking ownership of testing efforts, applying technical judgment, and driving continuous quality improvements. The ideal candidate thrives on investigation and helping teams deliver high-quality products through thorough testing.
Test Engineer
The Test Engineer role ensures the quality, performance, and compliance of BetMGM applications across various features and integrations for regulated North American markets. You will take ownership of testing efforts, applying technical judgment and curiosity to uncover issues and drive quality improvements. This role is ideal for someone who enjoys investigation and helping teams deliver high-quality products. The position is fully remote and requires operating on Eastern Standard Time.
Trader (Pre-Match)
As part of the trading team, the US Sports Trader trades US major league and college sports, managing risk, market liabilities, and supporting the product. Responsibilities include day-to-day trading, compiling and trading prices, creating new markets, monitoring liabilities, managing customer risk profiles, and supporting product initiatives. The role also involves bet acceptance and working with compliance and content teams. This position requires at least 2 years of experience in Trading US Sports and a passion for US Sports.
Product Data Analyst
Join an innovative, fast-paced analytics team at the cutting edge of sports betting and online gaming! As a Product Data Analyst, you will play a key role in analysing player behaviour and product usage to improve the player experience across our digital platforms. You’ll own recurring reports, contribute to experimentation, and provide actionable insights to help product teams prioritise features and refine user experiences. This is a great opportunity for someone with early-career analytics experience looking to deepen their technical skills and make an impact on customer-facing product decisions.
AI / Cloud Technical Solutions Architect
As a solutions architect, you will evaluate an organisation’s business needs and determine how IT can support them using software, hardware, or infrastructure. This role requires expertise in Artificial Intelligence (AI) and Amazon Web Services (AWS) to design, develop, and implement scalable cloud-based solutions. You will partner with technical teams and business stakeholders to architect secure, high-performing systems leveraging AI technologies and modern cloud infrastructure. The ideal candidate combines strong AWS architecture experience with a solid understanding of AI services, integrations, and enterprise solution design.
Team Lead, Instructional Design
We are seeking an Instructional Design Team Lead to join our Customer Ops Training Team. This hybrid role involves leading a team of Instructional Designers and contributing to training content development for Customer Care, Risk, Fraud, and Payments teams. The ideal candidate will have 3+ years of instructional design experience and 2+ years of people management experience. Proficiency in Articulate Storyline and Rise, along with experience in a contact center environment, is highly desirable.
Regulatory Incident Reporting Analyst
The Regulatory Incident Reporting Analyst supports the Compliance department by executing policies and procedures for incident reporting, and tracking regulatory fines and warnings. This role involves assisting in the investigation, drafting, and submission of incident reports concerning regulatory violations and ensuring compliance with state regulations for online and retail sportsbooks. The analyst will work under the Senior Manager of Compliance and Incident Reporting, partnering with various internal departments to gather information and maintain accurate records.
Executive Host
As an Executive Casino Host, you will drive casino profitability by developing strong long-term relationships with high-end customers and VIPs. You will be responsible for a defined set of casino players, aiming to achieve company objectives through effective sales and telemarketing. This role involves increasing customer retention, managing reinvestment decisions, and developing new business for long-term growth. The position requires excellent communication, problem-solving skills, and a deep understanding of the gaming industry.
Creative Lead
BetMGM is seeking a Creative Lead to drive the concepting, development, and execution of visually striking creative across brand and marketing touchpoints. This role involves leading visual storytelling for national campaigns and performance marketing, shaping how fans experience BetMGM. The Creative Lead will collaborate with various stakeholders, mentor junior creatives, and requires a conceptual thinker, strong leader, and design expert passionate about culture, sports, and entertainment.
Senior iGaming Brand Marketing Manager
BetMGM is seeking a Senior iGaming Brand Marketing Manager to lead brand strategy for their casino brands. This role will oversee brand marketing for casino and poker products, including campaign development and execution across all marketing channels. The ideal candidate will ensure BetMGM brands remain top-of-mind for potential players and drive brand advocacy.
Director, Risk and Payments Operations
The Director defines and drives the overall strategy and vision for the Risk, Fraud, Responsible Gambling, and Payments Operations teams. This role leads a multi-national team that triages responsible gaming concerns, resolves payment inquiries, and reviews cases related to KYC, SOF, AML, and RG. The teams protect customers by verifying identity, ensuring safe and efficient deposits/withdrawals, and securing player accounts. The Director will influence process and policy decisions, advocate for their team, and drive customer-centric interactions.
Sr. Business Protection Specialist
The Sr. Business Protection Specialist is responsible for ensuring operational processes are documented, controlled, and aligned with regulatory requirements. This role involves conducting audits, monitoring regulatory updates, and assessing the impact of process changes. The specialist will play a key role in protecting customers, reducing regulatory risk, and ensuring audit readiness through clear documentation and control mappings.
Director, Program Management (Commercial)
BetMGM is seeking a Director, Program Management (Commercial) to lead their PMO. This senior leader will ensure clarity and predictable outcomes across the Commercial portfolio, enabling strong decision-making and aligning strategic intent with executable priorities. The role involves partnering with senior leaders to shape portfolio direction, guide investment decisions, and provide transparency into progress and risks. This is an opportunity for a strategic PMO leader focused on building trust and scaling impact through others.
Business Protection Specialist
The Business Protection Specialist will ensure operational processes are documented, controlled, and aligned with regulatory requirements. This role involves conducting audits, monitoring regulatory updates, and assessing process changes to protect customers and reduce business risk. The specialist will also partner with various teams to maintain process documentation and provide guidance on regulatory changes.
Senior CRM Lifecycle Optimization Associate
As the Senior CRM Lifecycle Optimization Associate, you will design, optimise, and evolve customer journeys to drive revenue, retention, and long-term value. This role focuses on journey intelligence, AI-powered decisioning, and performance optimisation. You will assess customer engagement, introduce automation and machine learning, and ensure clear ROI from lifecycle interactions. Partnering with various teams, you will transform lifecycle marketing into a scalable, insight-led growth engine.
IT Auditor
BetMGM is seeking an IT Auditor to provide high-quality internal audits ensuring procedural and regulatory standards are met. This role involves executing IT engagements, assessing controls, and developing recommendations for process improvements. The IT Auditor will collaborate with internal teams, build relationships across the organization, and play a key role in ensuring processes are relevant and consistently applied.
Senior CRM Marketing Performance Associate
BetMGM is seeking a Senior CRM Marketing Performance Associate to join their team. This role is responsible for the CRM ecosystem, translating marketing strategy into scalable CRM solutions. You will own campaign production, automation enablement, and QA rigor, while also accelerating AI-driven personalization and automation. The role partners with various teams to modernize CRM infrastructure and support growth priorities.
Senior Product Manager, Gaming
BetMGM is seeking a Senior Product Manager, Gaming to lead discovery, strategic planning, and execution for their Gaming portfolio. This role requires strong Agile practices, strategic thinking, and collaboration with cross-functional teams. The ideal candidate will drive innovation, ensure high-quality delivery, and contribute to safe and responsible gaming experiences.
Executive Casino Host
As an Executive Casino Host, you will drive casino profitability by developing strong long-term relationships with high-end customers and VIPs. You will be responsible for achieving company objectives through effective sales and telemarketing, increasing customer retention, and developing new business. This role requires excellent customer service skills, a deep understanding of the gaming industry, and the ability to manage player relationships effectively.
AML Compliance Specialist
BetMGM is seeking an AML Compliance Specialist to join their Compliance Team. This role will ensure BetMGM's AML Program complies with relevant laws and regulations. Responsibilities include monitoring, analyzing, and reporting on potential money laundering or terrorist financing activities, conducting due diligence, and managing high-risk customer lists. The position is partially remote with some in-office days required in Toronto, Ontario.
Project Manager, Customer Operations
We're seeking a project manager to join our Customer Operations team. This role is ideal for someone who thrives in ambiguity and can bring structure to complex, cross-functional challenges. You will be instrumental in shaping how work gets done across Customer Care, Risk, and Payment Operations. Your responsibilities will include building and maintaining a scalable portfolio of initiatives, driving process improvements, and bringing clarity to fast-moving efforts. You will partner closely with various teams to deliver outcomes for highly fluid initiatives and act as a "force multiplier" for customer operations.
Legal Counsel, Commercial (Partnerships, iGaming & Promotions)
Legal Counsel will advise the business on legal and commercial matters relating to new and existing partnerships and agreements. The position is responsible for negotiating, drafting, and reviewing new and existing commercial agreements and assisting in advancing the Company’s commercial initiatives in compliance with all laws and regulations. This role may be based in Jersey City, New Jersey, or can be done remotely.
Gaming Marketing and Events Manager
The Gaming Marketing & Events Manager is a critical role aligning BetMGM's digital gaming with MGM Resorts' land-based casinos. This position promotes BetMGM/Borgata Online brands across MGM properties, focusing on strengthening brand awareness, customer conversion, and loyalty. The manager will lead and oversee gaming event/activation execution, including on-property events and VIP experiences, and partner with MGM marketing teams for cohesive brand representation.
Executive Sports Host
As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. You will be tasked with achieving company objectives through effective telemarketing and customer relations, assisting players throughout their activity journey and providing a direct point of contact for any service-related items.
Fraud Management Analyst
BetMGM is seeking a Fraud Management Analyst to identify, investigate, and prevent fraudulent activity. This role involves analyzing data, investigating escalated accounts, and collaborating with stakeholders to implement mitigation solutions. The analyst will monitor player activity, design fraud prevention rules, and conduct root cause analysis on fraud trends.
Senior Data Analyst, Risk and Fraud
Leverage data and analytical techniques to detect, investigate, and mitigate fraud and financial risk. Transform complex datasets into actionable insights to support real-time decision-making and long-term risk strategy. Partner with stakeholders to identify emerging threats and enhance detection frameworks. Analyze transactional activity and drive data-informed improvements to controls and processes.
Senior Marketing Retention Analyst
Join BetMGM as a Senior Marketing Retention Analyst to drive business growth by identifying opportunities to retain valuable assets. This role supports data-driven decision-making, provides actionable insights, and identifies efficiencies within marketing, CRM, omnichannel, and loyalty initiatives. The ideal candidate is an analytical thinker comfortable managing multiple projects and interfacing with business leaders.
Programming Strategist II
The Programming Strategist II will optimize customer engagement with betting content by focusing on strategic planning, merchandising, experimentation, and refining displays for consistency and intuitiveness. This role involves mastering data and testing ecosystems, managing documentation, and collaborating with Programming and Enablement teams. Key responsibilities include building content plans, executing and analyzing tests, and supporting display improvements to create best-in-class customer experiences.
Senior Tax Accountant
BetMGM is seeking a Senior Tax Accountant for a hybrid role in Jersey City. This position is responsible for key components of income tax compliance and tax provision processes, managing workpapers, assisting with information reporting, and overseeing ancillary tax functions like sales and business property tax. The ideal candidate will collaborate across departments to streamline processes and may contribute to international tax initiatives.
Legal Counsel, Commercial (Marketing & Technology)
Legal Counsel will advise the business on legal and commercial matters relating to new and existing partnerships and agreements. The position is responsible for negotiating, drafting, and reviewing new and existing commercial agreements and assisting in advancing the Company’s commercial initiatives in compliance with all laws and regulations. This role may be based in Jersey City, New Jersey, or can be done remotely.
Programming Specialist I
The Programming Specialist I is responsible for daily sportsbook programming, ensuring content is delivered accurately and at the right time. This foundational role focuses on executing content programming, learning core tools, and collaborating with Experience and Enablement teams. The scope includes programming across all states, A/B test programming, sitemap management, and process enhancements to deliver content efficiently and enhance customer experience.
Trader
Join BetMGM as a US Sports Inplay Trader and trade live events of major US sports. This role involves managing risk, market liabilities, and supporting the product. You will ensure accurate pricing, adherence to trading policies, and timely event creation. The position requires a strong understanding of sports betting and the ability to work in a fast-paced environment.
CRM Lifecycle Optimization Associate, Canada
The CRM Lifecycle Optimization Associate will execute and optimize customer lifecycle campaigns for BetMGM's Canadian market across sports, casino, and poker. This role involves hands-on campaign execution, journey support, quality assurance, and performance monitoring within established lifecycle frameworks. The associate will work closely with CRM leadership and cross-functional teams to ensure data-driven, compliant, and effective campaign delivery, while also supporting optimization efforts through testing and insights. This position offers a strong foundation for developing expertise in CRM optimization, automation, and AI-driven decisioning.
Corporate Development and Strategy Manager
The Corporate Development and Strategy Manager will assist in developing and executing BetMGM's growth strategy, both organic and inorganic. This role involves providing insights and recommendations based on industry research and due diligence of potential opportunities. Key responsibilities include building business cases, collaborating with internal teams, preparing shareholder materials, and managing inorganic strategy aspects.
Manager, Casino Engagement
The Manager, Casino Engagement leads the strategy, operational execution, and performance of BetMGM’s Free‑to‑Play and engagement‑driven casino experiences. This role oversees the creation and evolution of mechanics such as F2P games, quests, challenges, tournaments, and gamified cross‑sell journeys designed to boost retention and deepen player entertainment. It also serves as a key source of competitive intelligence, tracking engagement tools across the iGaming landscape to inform our roadmap and ensure BetMGM stays differentiated. This role is partially remote with some in person days required in our Toronto, Ontario office.
Senior Analyst, Trading Development
The Senior Analyst, Trading Development role focuses on building and enhancing the tools and systems that power trading operations. This position involves designing automation solutions, risk management systems, and real-time monitoring to optimize trading strategies. Key responsibilities include data analysis, stakeholder collaboration, and continuous improvement of trading processes. This is a full-time, hybrid position based in New Jersey.
Technology Implementation Manager - Workfront
BetMGM is seeking a Technology Implementation Manager - Workfront to support the delivery, optimization, and governance of enterprise workflow tools, primarily Workfront. This role involves system administration, configuration, project coordination, process improvement, and stakeholder support. The ideal candidate will have 6+ years of technical expertise in Workfront implementation and a strong understanding of project methodologies. This is a remote, full-time position.