Executive Sports Host
Description
As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service-related items.
Responsibilities
- Supporting campaigns to help improve customer experience on the site
- Providing direct customer service through phone, email, and text messages
- Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
- Liaise with different departments to implement solutions to customer issues
- Thorough understanding of existing products, services, and initiatives available on the BetMGM platform
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with the highest level of integrity and honesty
- In-person hosting for events, suites, and on-premise at MGM properties
Requirements
- Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment.
- 2+ years of VIP hosting experience preferred, including but not limited to Sports VIP Hosting experience in land-based casino marketing environment
- Excellent knowledge of sports betting required
- Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
- Detail oriented with effective time management skills and the ability to produce results while working under pressure
- The ability to work independently, offer top tier customer service and identify customer trigger points
- Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
- Expert in back-end systems such as BetScroller, Trading Dashboard, P-reports, CSM, Geocomply, Backoffice, and Power BI
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with company match
- Pre-tax spending accounts including health care FSA and commuter savings
- Flexible paid time off
- Professional development reimbursement and ongoing skills training opportunities
- Employee resource groups
- Swag, ticket giveaways, and more!
