Billing Operations Specialist
We’re looking for a detail-driven professional to protect revenue, manage payment risks, and ensure smooth billing operations. In this role, you’ll handle fraud alerts, chargebacks, refunds, and billing tasks in CRM while verifying suspicious customers and monitoring operational KPIs. You’ll work closely with payment systems, address prevention alerts (including RDR), and continuously improve internal processes and knowledge base documentation.
- Processing fraud alerts from payment providers.
- Managing new chargebacks in payment systems and creating tasks in the CRM.
- Addressing Solidgate prevention alerts and RDR chargebacks.
- Issuing refunds.
- Reviewing and handling potential chargebacks.
- Handling Billing tasks in CRM.
- Verifying suspicious customers.
- Analyzing operational efficiency and KPIs adherence.
- Updating relevant articles and guides in knowledgwbase.
- English B2 (required).
- Basic Fraud & Risk Management Skills - for manual operational tasks (required).
- Payment Operations Expertise: Refunds, Alerts, Disputes (required).
- Basic Payment Systems Knowledge (required).
- Basic CRM & Process Management (required).
- Ability to process large volume of tickets (required).
- Ability to navigate in multiple systems (required).
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
Boosta is an international multi-product IT company that develops and promotes SEO tools and educational products to western markets. The company was founded in 2014. And today Boosta has released more than 10 products that are used by tens of thousands of people in Europe and Asia, Australia, North and South America. The company has gathered a team of 400+ like-minded specialists to make life easier for people all around the world. And we continue to grow. Moreover, Boosta actively supports startups and helps promising projects to develop. For this purpose the company opened an R&D department to implement external ideas, launch new products and invests in young teams. If you have been looking for an opportunity to bring your ideas to life, then our company is exactly the place where you should be.