Helpdesk Technician N1 - M/F - Permanent Contract

L'Addition is a complete software suite offering products and services designed to support professionals in the HORECA (Hotel, Restaurant, Catering) sector throughout their activities. For over 10 years, L'Addition's sole mission has been to boost the growth of restaurateurs and optimize their performance. L'Addition has publicly established its reputation by developing and marketing its now-famous iPad cash register. L'Addition is now driving the transformation of customer journeys in the HORECA sector by revolutionizing certain uses: L'Addition joined the La Française des Jeux Group in 2022 to contribute to the ambition of the FDJ Group's Payment and Services activity to become the leading network for proximity collection and payment in France.

As part of business growth, we are looking for our future Helpdesk Technician on a permanent contract in Bordeaux.

• You take calls, gather needs, qualify and resolve requests and incidents within the scope of Level 1 competencies, and escalate to Level 2 when the request or problem requires it, by relying on existing procedures.
• You assist clients with setting up their equipment by guiding them remotely.
• You ensure compliance with company standards and procedures.

• You demonstrate perfect oral fluency and good written expression.
• You already have experience in customer support and are comfortable with the IT environment.
• You demonstrate autonomy and proactivity.
• You are recognized for your rigor and analytical skills.

• Fixed salary based on experience over 12 months and profit-sharing bonus.
• Enjoy numerous benefits: health insurance, 100 days of remote work per year, meal vouchers...
• Benefit from training and support that ensure your employability.