Dutch Language Customer Account Advisor (Hybrid)
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service. As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone. With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays.
- Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
- Liaising with internal departments in English in order to resolve our customers’ queries.
- Responding to customer queries in a timely manner via Live Chat, email and telephone.
- Using internal tools to assist and take ownership of your customer query.
- Investigating issues thoroughly and escalating queries where necessary.
- Maintaining knowledge of policies, procedures and licensing requirements.
- Promoting safer gambling.
- Fluent proficiency in verbal and written Dutch communication for a fast-paced environment. (required)
- Clear communication in English, both written and verbal, to handle diverse questions. (required)
- Passionate about exceeding customer expectations and resolving issues efficiently. (required)
- High-level multitasking and handling multiple interactions simultaneously. (required)
- Proven stress resilience and the ability to thrive under pressure. (required)
- Independent problem-solving skills and initiative to resolve customer issues proactively. (required)
- Open to feedback and personal development focused. (required)
- Competent computer literacy, including CRM platform experience. (required)
- Experience in a dynamic customer service environment is preferred. (preferred)
- A competitive basic salary of €35,600 plus enhanced rates of pay.
- Development pathways.
- A rewarding bonus scheme.
- A variety of social and team events throughout the year.
- Comprehensive health insurance.
- Free gym access.
- Birthday leave.
- Onsite restaurant.
At bet365, we are one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 million HTTP requests daily and process more than 2 million bets per hour at peak. Innovation thrives at bet365. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. With endless opportunities for growth and collaboration, team members have the chance to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation - together, we’re redefining what’s possible!