Customer Service Advisor (Fixed Term Contract)
At Sportsbet, we bring excitement to life for our customers, and our Darwin Contact Centre is right at the heart of it. We’re on the lookout for Fixed Term Full-Time Customer Service Advisors to join us during one of our busiest and most exciting periods in sport. Whether you’re on a working holiday or looking for your next adventure, this is a great opportunity to build new skills, meet an awesome team, and be part of the action. You’ll support customers across phone, email and live chat, helping with betting enquiries, taking inbound telephone bets and solving problems with care, clarity and confidence. You’ll also work closely with teams like Payments, Security and Safer Gambling, making sure every customer interaction is smooth and well supported. This is a fast-paced, team-first environment where no two days are the same, and where you’ll be backed by supportive leaders and teammates who want you to succeed. Our rosters include evenings, weekends and public holidays, with peak periods across major sporting events including the Spring Racing Carnival. Please note: You must be available for 3 weeks of full-time training from 4 August 2026 (including Saturdays).
- Supporting customers across phone, email and live chat
- Processing inbound telephone bets accurately and efficiently
- Solving customer queries with empathy and attention to detail
- Keeping clear, accurate notes in our system
- Staying across bet types, key events and industry trends
- Working with internal teams to resolve issues quickly
- Taking on new skills and supporting the wider team where needed
- Full-time working rights in Australia for the duration of the contract (required)
- Previous customer service experience (contact centre experience a bonus) (required)
- Confident communication skills in a phone-based environment (required)
- Strong attention to detail and ability to work to KPIs (required)
- Flexibility to work rotating rosters including evenings and weekends (required)
- Solid computer skills (Outlook, Excel, web-based systems) (required)
- A collaborative, team-first mindset (required)
- Commitment to doing things the right way (quality, compliance and continuous improvement) (required)
- Competitive salary
- Generous performance-based bonus for permanent staff members
- 25 days annual leave
- Hybrid working policy
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time.
- Progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
- Access to outstanding career development programs, including expert-led internal training
- Free breakfast, daily fresh fruit and weekly rotating socials
- Discounted health insurance and free flu jabs yearly.
Sportsbet is a leading Australian online wagering platform, with a team of more than 1,300 people across Melbourne, Sydney and Darwin – with over half of that working across technology and data. We serve more than 2.4 million customers through a customer-first, insight-driven and agile approach, helping Australians engage safely with the racing and sporting events they love. In 2026, we were recognised by WORK180 as one of Australia’s Top 101 Employers for Women, ranking number #35. We’re proud of our products, our people, our platforms and our partnerships. As a market leader, we’re committed to strong corporate and social responsibility. We don’t just meet regulatory requirements - we aim to exceed them - prioritising the safety and wellbeing of our customers while setting high standards across the industry. We’re a flexible, progressive and inclusive employer that values diversity. At Sportsbet, we look beyond experience alone, focusing on behaviours, learning agility and expertise to find the right fit for our team. Not only do we support diversity – we celebrate it! With state-of-the-art office spaces, regular development opportunities, games, and team activities, along with some of the smartest colleagues you’ll ever meet, Sportsbet is a place where you can thrive. We’re confident that working here will be the most exciting chapter of your career!