Operations Supervisor, Jackpocket

As an Operations Supervisor, you'll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You'll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers.

• Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
• Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.
• Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
• Accurately and promptly handle the redemption of high-value lottery tickets.
• Manage inventory and ensure office supplies and equipment are ordered as needed.

• Availability to support a continuous operation including nights, weekends, and holidays.
• A commitment to promoting safety, efficiency, and adherence to industry regulations.
• Ability to promote a positive work environment through strong leadership and problem-solving skills.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Leadership experience in recruiting, hiring, training, and motivating employees.
• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

• Health Benefits: Comprehensive health benefits, including various medical plans, dental, and vision.
• Wellbeing Program: Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
• Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and workplace lactation support. Partnership with Care.com for care finder and backup childcare.
• Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, or other family planning.
• Flexible PTO: Flexible Paid Time Off for employees in the United States.
• Pet Insurance: Savings on vet expenses for accidents, illnesses, and more.
• Gym Reimbursement: Partial reimbursement for gym memberships.
• Financial Planning: 401(k) matching and programs such as Origin Financial.
• Commuter Benefits: Assistance to help save money on daily commutes.