Scheduling Coordinator/Analyst Customer Service and Compliance

Aristocrat is excited to introduce an outstanding opportunity for an ambitious and highly skilled Scheduling Coordinator/Analyst. In this role, you will be an essential part of our team, ensuring that our customer support and compliance teams operate at peak efficiency. Your work will have a significant impact on our operational success, helping us to maintain our world-class standards. Join us in Lansing, MI, where your analytical skills and dedication will help develop the future of our workforce management! This is a role where you will thrive if you are passionate about data-driven decision-making and optimizing workforce processes. As an Optimization Specialist WFM/Analyst, you will collaborate with various teams, applying your expertise to identify the most effective strategies for workforce planning and execution. This position offers the chance to work in a dynamic and fast-paced environment where your contributions will be highly valued and visible.

• Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones.
• Ensure adequate staffing coverage for all shifts, including weekends and holidays.
• Coordinate with team leads and managers to accommodate leave requests, training schedules, and peak demand periods.
• Monitor and adjust schedules to optimize workforce efficiency and minimize overtime.
• Communicate rota changes promptly to all collaborators.
• Work closely with operations and HR teams to align scheduling with business needs.
• Maintain accurate records of attendance, shift swaps, and schedule adherence.
• Generate weekly and monthly reports on scheduling performance and critical metrics.
• Propose improvements for rota procedures and workforce planning tools.
• Ensure compliance with labor laws and internal policies.

• At least 2 years of experience coordinating rotas for Customer Support and/or Compliance teams.
• Experience in multi-location, multi-brand, and multi-time zone scheduling.
• Strong organizational and time-management skills.
• Experience with rota management tools and workforce scheduling software.
• Excellent communication and collaborator management skills.
• Capacity to thrive in a quick-moving, fast-developing workplace.
• Background in online industries (gaming, betting, fintech, insurance) (preferred).
• Familiarity with regulated markets and compliance requirements (preferred).
• Experience with B2B operations (preferred).
• Knowledge of brand new scheduling platforms (preferred).

• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ .