Customer Service Advisor
Interested in a career in an exciting and high growth industry? Join the Customer Service department at our US hub in Denver! We are currently hiring Customer Service Advisors to start on July 13th. We are seeking passionate customer service champions, excited to be part of one of the world's leading online gambling companies. This is not just a job; it is a career opportunity where your growth is a priority from day one, supported by our industry-leading 8-week training program. This foundation serves our promote-from-within culture and the various growth opportunities that our employees enjoy. This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule.
- Ensuring every customer interaction is positive and memorable.
- Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
- Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
- Resolving customer requests and complaints promptly and courteously.
- Assisting in support of various internal efforts that improve how customers perceive our platform and services.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
- Promoting and advocating for responsible gambling practices among customers.
- Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries. (required)
- Exceptional communication skills, both written and verbal. (required)
- Active listener, with the ability to understand customer needs and provide tailored support. (required)
- Customer-centric with a passion for delivering outstanding service. (required)
- Eagerness to expand personal knowledge and skills. (required)
- Meticulous attention to detail to ensure accuracy. (required)
- Ability to multitask efficiently in a fast-paced environment. (required)
- Creative problem-solving capabilities to resolve challenges independently. (required)
- Strong individual and team collaboration skills. (required)
- Maintain compliance with individual licensing requirements according to regulations. (required)
- Starting wage of $23.76 per hour, pay increases to $24.66 post-training.
- Company-paid healthcare for employees.
- Annual bonus.
- 401(k) with Company match.
- 33 paid days off.
At bet365, we are one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 million HTTP requests daily and process more than 2 million bets per hour at peak. Innovation thrives at bet365. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. With endless opportunities for growth and collaboration, team members have the chance to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation - together, we’re redefining what’s possible!