Chargeback & Fraud Analyst
As a Chargeback & Fraud Analyst, you will play a key role in safeguarding our brands by mitigating losses due to fraudulent activities. Your primary responsibilities will include managing incoming chargebacks, conducting detailed account analyses, and running various reports. You will also be tasked with investigating fraud-related cases and bonus promotion abuse in collaboration with other departments and third parties. We are looking for someone with a keen eye for detail and a methodical approach to identifying past and emerging fraud trends. Your ability to make critical decisions that balance security measures with business growth will be essential to your success in this role. Please note, this position involves working on a rotating shift schedule, including evenings and weekends.
- Ensuring all disputes, RFIs, and CHBs with the different payment providers are accurately registered, actioned, and corrected in a timely manner
- Reviewing incoming fraud alerts and actioning appropriately to stop fraud at an early stage
- Reviewing accounts through various reports to identify, action and prevent bonus abuse
- Running daily reports on payment transactions and new registrations to ensure fraudulent and suspicious activity is spotted early to minimise risk to the company
- Analysing different data across all brands from past fraud accounts to find trends and outline risks
- Undertaking fraud investigations requested by other departments and 3rd parties
- Setting up and maintaining a live record of fraud trends to be shared on a regular basis with the Chargeback and Fraud team and other relevant departments
- Trying to minimise the financial loss of chargebacks by actively contacting players and disputing chargebacks
- Liaising with the team and Line Manager to improve the fraud procedures and processes
- Ad hoc tasks
- Experience in online igaming (1+ years) (required)
- Experience in a fraud-related role (1+ years) (required)
- Previous chargeback experience and/or SEON knowledge would be considered an asset (preferred)
- Good Excel knowledge (required)
- Fluent professional level of English (both written and verbal) (required)
- Good communicator who is able to collaborate with other departments at various levels, as well as third parties (required)
- Meticulous eye for detail and analytical mindset (required)
- Ability to work as part of a team and also be accountable for own responsibilities (required)
- A competitive remuneration package including a company bonus scheme!
- Fantastic quarterly team events and weekly company events
- A one-time bonus to help you set up a comfortable workstation at home
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
- Wellbeing allowance
- A comprehensive, International Private Health Insurance
- Breakfast at the office on Tuesdays
- Lunch at the office on Mondays and Wednesdays
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations. So - what can you expect from ComeOn as a place of work? At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! The ComeOn Moment That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn! You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!