Trading Support Agent
Description
As a Trading Support Agent, you will be supporting the delivery of a wide array of tasks to ensure all elements of trading are performed with optimal efficiency and profitability. You will act as a reliable second line of support to customer service and ensure that all Trading related queries escalated by internal and external partners are resolved. This role is crucial in helping to excel at providing super class customer experience and staying ahead of the game.
Responsibilities
- Assist various internal & external departments in relation to sportsbook related escalations
- Directly or indirectly assist with Trading related processes and duties
- Completion of extra tasks relating to Trading as assigned by managers during shift
- Update databases that will assist with trading
- Develop trading skills-set by working closely with members of the Trading dept.
- Keep up to date with sporting activity by following sports events and new updates
- Excellent time management and adherence to schedule
- Maintain high level of awareness on internal policies, systems and procedures
Requirements
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively (required)
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals (required)
- Exceptional attention to detail, ensuring high standards of quality in all outputs (required)
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required)
- Strong knowledge of all sports and understanding of Sports betting terms/types (required)
- Highly numerate (required)
- Willingness to work in a 24/7 shift environment (required)
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred)
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
- Exposure to Sportsbook/Trading environment (preferred)
- Sports fanatic with a keen interest in sporting data and analytics (preferred)
- Knowledge and understanding of all the Betway Brands and systems (preferred)
Benefits
- Comprehensive learning and development programmes
- Innovative Performance Tool for regular, constructive feedback
- Employee Assistance programme
- Free Daily Meals
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Employee Assistance Programme
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team builds